What does service management really cost?

What does service management really cost

It can be challenging to accurately estimate the full cost to deploy and operate a service management solution. This requires taking a clear, comprehensive look at how an organization currently operates, and what that really costs.

service management

There are many reasons why a certification can be a valuable career asset

There are many reasons why a certification can be a valuable career asset

career asset, certification

Many people who have experience with computers and information technology (IT), or even just have an interest in the field, have probably found themselves asking a simple question: Should I get certified or not?

There’s essentially no option to enter some professions without obtaining some form or certification or licensure. Most people intending to become a nurse, for example, or a tax accountant, would simply take for granted the requirement to clear certain hurdles that verify knowledge and skills before getting a job.

Ready for ITIL, better prepared for ISO 20000 Audit

Ready for ITIL, better prepared for ISO 20000 Audit

ISO/IEC 20000 was design to align with ITIL® Best Practices and describes an integrated set of management processes for the effective delivery of IT services to the business and customers.

The adoption of ITIL® processes over the last decade has undoubtedly transformed the quality, relevance and timeliness of IT service delivery and it has enabled the creation of customer and business focussed services and improved the cost/ value equation.

ISO 20000 and ISO 27001 can improve your experience with Cloud Services

The model of Cloud computing products and services bring great benefits to users and companies in the terms of IT agility, flexibility, scalability, and cost reductions. However, in the costumer view, migrating to the cloud raises concerns particularity about how secure is the information and applications storage.

Implementing and become certified on ISO 20000 and ISO 27001 will improve processes, performance, global quality, services and security management.

These standards will improve company levels of business continuity planning, by identify and manage the increasing level of threats, vulnerabilities and risks that may impact the business to ensure availability of service and support functions.

How can the best IT services get even better?

By Joaquim Pereira on March 11, 2014

The answer to this question is simple: through continual improvement.

On today’s business environments, technologies take an important role as being one of the key elements for the success of any business. Due the large number of technologies available, is not always easy to choose the one that fits and responds as needed by the business. Even after we choose one possible technology or product, we still need to operate it, assign a responsible for it, make changes as needed, and improve it. Also, someone needs to see far ahead and plan when this technology needs to be replaced, by which type of technologies or products will be replaced, and what all of this will improve.