Training and Certification Area
Privacy Management — Training and Certification
Privacy Management is a training and certification area focused on the governance, control and responsible management of personal data within organisations. It is not “paperwork”; it is responsibility, decision-making, control and evidence regarding how the organisation handles personal data.
At BEHAVIOUR, Privacy Management develops the competencies required to interpret and apply the GDPR, structure a Privacy Information Management System (PIMS) aligned with ISO/IEC 27701, and prepare implementation and audit activities with method, consistency and evidence.
The purpose of this page is to frame the area, clarify its scope, and help identify the most suitable training according to role, organisational context and the intended level of maturity.
Who it is for
- Management and leadership bodies
- Data Protection Officer (DPO)
- Compliance and GRC
- Information security and risk
- HR, Marketing, customer support, operations, sales and other areas involved in the intensive processing of personal data
- Internal Audit and Assurance
Typical outcomes
- GDPR compliance with evidence and traceability
- Privacy governance with clear responsibilities
- Risk reduction and improved data control
- Readiness for audits and supervisory actions
- Structured PIMS implementation (ISO/IEC 27701)
- Better discipline in the day-to-day handling of personal data and fewer avoidable failures
Why Privacy Management is critical
Privacy Management directly influences how the organisation operates, makes decisions, and engages with customers, employees and partners. Whenever personal data is collected, used, shared or stored, there are real impacts on operations, reputation and trust.
Mature organisations in privacy do not ask only “are we compliant?”. They ask: do we know what data we process, how it flows, who is responsible, and how we ensure control on a day-to-day basis? In this area, BEHAVIOUR approaches Privacy Management as a practical organisational capability, integrating processes, technology and people, with a focus on control, evidence and continual improvement.
Privacy Management and GDPR Obligations
Principles, rights, legal bases, contracts and accountability obligations.
Risk and Evidence
Records, DPIAs, controls, indicators and evidence for audit and supervision.
PIMS (ISO/IEC 27701)
Structuring, implementing and auditing a privacy information management system.
What Privacy Management covers
Privacy Management covers the governance, implementation, control and audit cycle of privacy. This area integrates practices and requirements defined in the GDPR — Regulation (EU) 2016/679 — and in international standards such as ISO/IEC 27701 — Privacy Information Management.
- GDPR principles, legal bases and data subject rights
- Privacy governance: roles, responsibilities and reporting
- Data inventory, records of processing and lifecycle management
- Risk assessment and DPIA, with measures and evidence
- Third-party management, contracts and international transfers
- Management of incidents and personal data breaches
- PIMS implementation and audit (ISO/IEC 27701)
Privacy Management training courses
Selection of courses available in this area. Each course has its own page with full details.
Data Protection Officer (DPO)
The DPO role, responsibilities and operation: governance, advice and evidence of compliance.
ISO 27701 Employee Readiness
Preparation for teams handling personal data: correct behaviours, day-to-day discipline, reporting issues, and preventing avoidable failures.
GDPR ISO 27701 Foundation
GDPR fundamentals and a practical privacy baseline, with an introduction to ISO/IEC 27701 (PIMS) and organisational context.
ISO 27701 Lead Implementer
Structured implementation of a PIMS, integrating GDPR with ISO/IEC 27701 requirements and evidence.
ISO 27701 Lead Auditor
Methodology and practice for PIMS (ISO/IEC 27701) auditing, with a focus on rigour and consistency.
ISO 27701 Transition (2019 → 2025)
Key changes and transition roadmap to align the PIMS with the 2025 edition.
Available soon
Privacy Management training pathways
This area includes training pathways structured by role profile, helping to guide course selection in a way that is coherent with the organisation’s context, responsibilities and maturity.
Until dedicated pathways for this area are published, BEHAVIOUR can support the definition of the most appropriate training path for professionals, teams and management bodies.
Frequently asked questions about Privacy Management
Brief answers to help choose the most suitable training in this area.
What is Privacy Management?
It is the discipline that structures the governance, control, and responsible management of personal data, ensuring that the organisation processes such data with clear criteria, accountability, evidence, and compliance.
What is the relationship between GDPR and ISO/IEC 27701?
GDPR defines the principles, obligations, and rights applicable to the processing of personal data. ISO/IEC 27701 provides a structured framework for implementing and operating a Privacy Information Management System aligned with those requirements.
What is a PIMS used for?
A PIMS helps organise responsibilities, controls, records, risk assessment, incident response, and evidence, making it possible to manage privacy in a more consistent, auditable, and sustainable way.
What is the difference between ISO 27701 Employee Readiness, GDPR ISO 27701 Foundation, Data Protection Officer (DPO), ISO 27701 Lead Implementer, and ISO 27701 Lead Auditor?
Employee Readiness is intended for teams that process personal data and focuses on behaviours, day-to-day discipline, and the prevention of avoidable failures. GDPR ISO 27701 Foundation builds a solid basis in privacy, data protection, and the management system. The DPO course is more specific for those who perform or are preparing to perform Data Protection Officer functions. Lead Implementer develops the implementation and operation of the PIMS in greater depth. Lead Auditor focuses on the methodology, planning, execution, and evaluation of audits of privacy management and ISO/IEC 27701.
When does Privacy Management make more sense than Information Security?
Privacy Management makes more sense when the main issue lies in the processing of personal data, data subject rights, lawful bases, controller accountability, and the need to demonstrate compliance in privacy matters. Information Security has a broader scope covering the protection of information and systems.
Does this area help with preparation for audits and supervision?
Yes. One of the objectives of this area is to strengthen the ability to demonstrate compliance based on records, criteria, controls, DPIAs, contracts, indicators, and objective evidence, improving preparation for internal and external audits and supervisory actions.
Can I ask for support in defining a training path for my role or team?
Yes. BEHAVIOUR can support the choice of the most suitable path according to the role, responsibilities, organisational context, and intended level of maturity.
Need help choosing the right course?
We support the decision based on the organisation’s context, the role and its level of maturity.