Testing Centre

Examination Centre — Booking, Preparation and Support

Examination Centre — Booking, Preparation and Timetables

Behaviour supports candidates and organisations in taking certification examinations, both its own and those of its partners, with an emphasis on clarity, consistency, integrity and process traceability.

This page brings together information on how examination bookings work and what to prepare beforehand. For rules applicable on the examination day, session cancellation and results, please see the dedicated page: On the Examination Day — Delivery and Results

What is the Examination Centre?

It is the service that coordinates, administers and provides guidance on examinations, ensuring a clear and traceable process from the initial request through to administrative closure of the session.

  • Process traceability (request → confirmation → session → result → administrative evidence)
  • Clear rules on identification, examination administration and conduct
  • Preparation guidance (technical requirements and examination environment)
  • Support and referral for technical enquiries

In practical terms, the Examination Centre is the single point of contact for requests, confirmations and administrative support relating to examinations.

Which type of examination are you taking?

The process depends on the type of examination. Identify the situation that applies to you and submit your request; Behaviour will guide you through the next steps.

Behaviour Examinations

Bookings and examination administration are coordinated by Behaviour, with confirmation and instructions specific to the session.

Partner Examinations Supported by Behaviour

Support with preparation and the examination process, in accordance with the rules of the examination and its provider.

Direct Booking by the Candidate or Organisation

Where bookings are made directly with the provider, that provider’s terms and rules apply.

Booking and Preparation

The Examination Centre follows a straightforward, traceable process. The specific arrangements depend on the examination type and, where applicable, the provider’s rules.

1) Request

Always include the examination name, the candidate’s name and two preferred date/time options (Lisbon time) in your request.

2) Confirmation

You will receive confirmation and instructions for the session (technical requirements, essential rules and joining arrangements).

3) Examination Session

You take the examination and, where applicable, the administrative closure and supporting records of the process are completed.

Quick Checklist

  • Valid identification document (as required for the examination)
  • Reliable equipment and internet connection (for online examinations)
  • Suitable environment (quiet, free from interruptions, controlled, tidy and neutral, with no unauthorised materials visible or accessible, and compliant with the Examination Centre rules)
  • Arrive or join in good time and follow the joining instructions

Frequently Asked Questions

What are the Behaviour Examination Centre opening hours?

Working days, 09:30–17:00 (Lisbon time)

How do I request an examination booking or rescheduling?

Submit your request with the examination name and two preferred date/time options. The Examination Centre will confirm the applicable arrangements and next steps.

Is the examination online or in person?

It depends on the examination. The delivery mode (online or in person) is specified when booking or selecting the examination. The Examination Centre provides the instructions applicable to the chosen mode in its confirmation.

What are the requirements for the examination environment?

The environment must be controlled, with no unauthorised materials visible or accessible. Only reference materials expressly permitted in the examination instructions may be used.

When are examination results communicated?

This depends on the examination and, where applicable, its provider. The Examination Centre will advise how and when results will be communicated.

I have passed a Behaviour examination. What is the next step?

Request initiation of the certification process through the relevant online form. You will receive the documents required to formalise your application.
The process must be requested and completed within six months of the examination you passed. After that period, late fees and the maximum deadline for initial certification apply. Please refer to the full terms on the professional certification page.

Next Step

Choose the most direct route: Professionals — enquiries and guidance. Organisations — discuss your requirements and request a proposal.