Exams Centre — Booking, Preparation and Support
Exams Centre — Booking, Preparation and Timetables
Behaviour supports candidates and organisations in taking certification exams—both Behaviour’s own and partner exams—with a focus on clarity, method, integrity and process traceability.
On this page you will find, in one place, how booking works and what to prepare before the exam. For rules on exam day, session cancellation and results, see the dedicated page: On exam day — Delivery and Results
What you will find on this page
What the Exams Centre is
It is the structure that coordinates, administers and guides the delivery of exams, ensuring a clear and traceable process—from the initial request to the administrative closure of the session.
- Process traceability (request → confirmation → session → result → administrative evidence)
- Clear rules for identification, administration and conduct
- Preparation guidance (technical requirements and environment)
- Support and routing for technical questions
In practical terms, the Exams Centre is the single point of contact for requests, confirmation and administrative support associated with taking the exam.
What type of exam is yours?
The process depends on the exam type. Identify the scenario and submit the request; Behaviour will guide the next steps.
Behaviour exams
Booking and administration coordinated by Behaviour, with confirmation and session-specific instructions.
Partner exams with Behaviour support
Support in preparation and process, according to the rules of the exam and the respective provider.
Booked directly by the candidate/organisation
When booking is done directly with the provider, that provider’s terms and rules apply.
Booking and preparation
The Exams Centre follows a simple, traceable flow. The applicable detail depends on the exam type and, where relevant, on the provider’s rules.
1) Request
In the request, always include: exam name, candidate name, and 2–3 date/time options (Lisbon).
2) Confirmation
You will receive confirmation and session-specific instructions (technical requirements, essential rules and entry steps).
3) Session
You take the exam and, where applicable, administrative closure and process evidence are ensured.
Quick checklist
- Valid identification document (as required by the exam)
- Stable equipment and connection (when online)
- Suitable environment (quiet, no interruptions, controlled, clean and neutral, with no visible reference materials, and in line with the exams centre rules)
- Arrive early and follow entry instructions
Frequently asked questions
What are Behaviour’s Exams Centre opening hours?
Business days, 09:30–17:00 (Lisbon)
How do I request a booking or rescheduling?
Submit the request with the exam name and 2–3 date/time options. The Exams Centre will confirm the fit and the next steps.
Is the exam online or in-person?
It depends on the exam. The delivery mode (online or in-person) is provided at the time of booking/exam selection. In the confirmation, the Exams Centre will send the applicable instructions for the chosen mode.
What requirements apply to the room/environment?
The room must be controlled and free of visible reference materials; specific rules may apply depending on the exam and the supervision mode.
When are results communicated?
It depends on the exam and, where applicable, on the provider. The Exams Centre will indicate the method and timeline for communicating results.
Next step
Choose the most direct path: Professionals: questions and guidance. Companies: context and proposal.