ISO 27001 Employee Readiness Course is practical training aimed at employees, focused on their daily role in protecting information, reducing avoidable errors and reporting risk situations in a timely manner. The purpose is not to teach the standard clause by clause, but to translate ISO/IEC 27001 into concrete behaviours, operational awareness and discipline in the use of information, systems and access rights.
Quick Access: Introduction· Why this course exists· What this course enables· Frameworks and standards· Value· Objectives· Target audience· Prerequisites· Programme· Exam & Certification· Other information· Benefits· Logistics· FAQs· Registration
Upcoming dates
Confirmed dates.
Synchronous, live training. Interaction with the trainer and the group.
Live Online • next edition
Live Online • base price
Language: available in PT or ENG
Training: culture, behaviours and reporting
Exam: 15 min
ESSENTIAL LEVEL — structured, solid knowledge for any career.
Why this course exists
To translate information security into consistent behaviours in daily work.
Many organisations define policies and controls, but remain exposed to human error, improper sharing, inadequate access, unsafe use of devices and reporting failures. This course exists to help each employee understand their practical role within the ISMS, protect information more effectively and contribute to a more consistent security culture across the organisation.
What this course enables you to do
Understand
Understand, in simple language, what ISO/IEC 27001 is and why information security also depends on the daily behaviour of each employee.
Adopt
Apply essential good practices in handling information and in the use of systems, access rights, devices and digital channels.
Recognise
Identify risk situations, unsafe behaviours, fraud attempts, phishing, social engineering and signs of an incident.
Report
Know what to report, when to report and through which channel, contributing to a faster and more appropriate response.
Protect
Reduce operational risk and strengthen the confidentiality, integrity and availability of information in daily work.
Frameworks, standards and best practices addressed throughout the course
Information Security Management System (ISMS)
Information security in daily work
Confidentiality, integrity and availability
Good practices in the use of access rights and credentials
Information protection and secure sharing
Phishing and social engineering
Remote work and mobility
Incidents and initial reporting
Security culture and individual responsibility
Value for the organisation
- Strengthens the information security culture across the organisation.
- Reduces avoidable errors associated with human behaviour.
- Improves information protection in daily work.
- Increases consistency in the reporting of incidents and risk situations.
- Reduces exposure to improper sharing, unsafe access and non-compliant practices.
- Provides evidence of awareness and cross-functional readiness within the ISMS context.
Introduction
The ISO 27001 Employee Readiness course was designed to support organisations that wish to strengthen their information security culture in a practical, accessible and behaviour-oriented way.
Throughout the training, participants understand the practical meaning of ISO/IEC 27001 in a daily work context, the impact that small operational decisions may have on information protection and what is expected from each employee in the use of systems, access rights, devices and communication channels.
The ISO 27001 Employee Readiness course covers essential information security principles, good usage practices, recognition of frequent risk situations, protection of information in digital work and initial reporting of incidents or signs of incidents.
This training is particularly suitable for structured awareness programmes, onboarding, periodic reinforcement of security culture and readiness initiatives in the context of ISO/IEC 27001.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand, in simple language, what ISO/IEC 27001 is and what it means for the organisation.
- Recognise the role of each employee in protecting information.
- Apply basic information security good practices in daily work.
- Use systems, access rights and devices with greater care and discipline.
- Identify signs of phishing, social engineering and other frequent risk situations.
- Better protect sensitive, internal or confidential information.
- Recognise incidents or signs of incidents and report them correctly.
- Contribute to a more consistent security culture aligned with the ISMS.
Target Audience
- All employees and workers of the organisation, regardless of their role.
- Users of systems, applications, platforms and business information.
- Operational, administrative, commercial and support teams.
- New employees in onboarding processes.
- Organisations with a certified ISMS, an ISMS under implementation or an ISMS maturity reinforcement initiative.
Prerequisites
There are no mandatory formal prerequisites. The course was designed to be accessible to participants without a specialised technical profile, favouring clear language, practical applicability and a behavioural focus.
It is suitable for cross-functional awareness programmes, onboarding, periodic capacity-building and the reinforcement of security culture in teams and organisations.
However, other specific requirements may apply, where relevant, depending on the quotation or proposal presented.
Programme
ISO/IEC 27001 in simple language
- What ISO/IEC 27001 is
- What an ISMS is and why it exists
- Why information security depends on everyone
- Practical impact on daily work
The role of each employee in protecting information
- Individual responsibility
- Expected behaviours
- Operational discipline and daily awareness
- Security culture and internal compliance
Information, systems, access rights and secure use
- Credentials, authentication and access rights
- Secure use of equipment and applications
- Care with sharing, files, attachments and links
- Information protection in remote work and mobility
How to recognise risk situations
- Phishing and social engineering
- Frequent errors that expose information
- Warning signs and suspicious situations
- What to avoid when handling information
Incidents: what to report, when and through which channel
- What may constitute an incident or a sign of an incident
- Why early reporting is important
- What to report, when and through which channel
- What to do and what not to do in the first moments
Protecting information in daily work
- Confidentiality, integrity and availability in practical terms
- Sensitive, internal and confidential information
- Care in storage, transmission and disposal
- Good routines to reduce risk and strengthen trust
Exam(s) and Certification
Exam “Certified ISO 27001 Employee Readiness”
The exam covers the following competence domains:
- Domain 1: Practical foundations of ISO/IEC 27001, ISMS and the employee’s role
- Domain 2: Good practices for information protection, access rights and secure use
- Domain 3: Recognition of risk situations, incidents and initial reporting
Language(s): Portuguese and English.
Duration: 15 minutes.
Format: Multiple choice.
Pass mark: ≥ 60%.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the result of the initial exam.
Certification
After successfully completing the exam and accepting or signing the applicable agreement and Code of Ethics, the candidate achieves the credential Certified ISO 27001 Employee Readiness, issued by Behaviour (legal entity), through its certification service Behaviour Certification Services.
Behaviour® professional certification, as a proprietary certification scheme, with international market recognition. The scheme is designed and operated based on good practices for personal certification, principles of impartiality and exam quality, and applicable international references.
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the certification exam and satisfy all applicable certification requirements.
Certification programmes are valid only for individuals, not companies, and the award and maintenance of certification depend on the exam result and compliance with the applicable agreement and Code of Ethics.
If the professional does not comply with the agreement or the Code of Ethics, the certification is not granted or is revoked.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in Portuguese or English, with online access, in accordance with the awarded conditions.
- Behaviour digital Training Attendance Certificate with 2 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process.
Trainer(s)
Behaviour team with experience in information security, GRC, security culture, organisational awareness and readiness programmes.
Benefits
View benefits
- Simple, practical language suitable for non-specialists.
- Reinforcement of correct behaviours in the use of information and systems.
- Reduction of risk associated with phishing, improper sharing, unsafe access and human error.
- Improved initial reporting of incidents and suspicious situations.
- Support for internal awareness programmes and evidence of organisational readiness.
- Well suited to onboarding, annual refreshers and cross-functional capacity-building.
Logistics
Useful information
- Live Online morning edition: 09:30–11:30 (Lisbon time), with short breaks where applicable
- Live Online afternoon edition: 14:30–16:30 (Lisbon time), with short breaks where applicable
- 2 hours of synchronous training, morning or afternoon.
- Requirements: computer with stable internet, updated browser, PDF reader and audio/video
Hotels in Lisbon
Find out where you can stay in Lisbon, near Behaviour, for classroom training.
Frequently Asked Questions
Objective answers to additional questions about the ISO 27001 Employee Readiness course:
Does this course replace the organisation’s internal policies and procedures?
No. The ISO 27001 Employee Readiness course complements internal policies and procedures, helping employees understand them better and apply them more consistently in daily work. The focus is on reinforcing correct behaviours, operational awareness and discipline in the use of information, access rights, systems and devices.
Does the course go into technical detail on the configuration of security controls or tools?
No. This training was not designed to go deeper into technical configurations or tool administration. The objective is to reinforce practical understanding of each employee’s role in protecting information, adopting good practices and recognising and initially reporting risk situations.
Is this training useful for non-technical roles, such as operations, sales, back office or customer support?
Yes. The course was designed to be cross-functional and applicable to different roles, including non-technical areas. Whenever an employee uses systems, accesses information, shares files, receives messages or interacts with digital channels, there are security behaviours that should be reinforced.
Does the course help reinforce good practices in remote work and mobility?
Yes. The course helps reinforce practical care associated with the use of equipment, access rights, files, links and communication channels outside the traditional on-site context, helping to reduce avoidable errors and unnecessary exposure of information.
Can this course serve as a foundation before more advanced information security training?
Yes. The course can work as a common foundation for the whole organisation, creating shared language, more consistent habits and a better understanding of each employee’s individual role before more advanced or specialised initiatives aimed at specific teams.
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
Complete the form to request your registration for the preferred edition. Check the upcoming dates.
Request more information
If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
This course may be attended by individual professionals. It may also be integrated into team capacity-building plans, onboarding processes or internal awareness and readiness initiatives in Information Security.