ISO 27701 Employee Readiness Course is a practical training course for employees, focused on their daily role in protecting personal data, paying attention to the processing of private information and reporting situations in a timely manner that may expose the organisation to privacy risk. The objective is not to teach the standard clause by clause, but to translate ISO/IEC 27701 into concrete behaviours, operational discipline and greater care in the processing of personal data throughout day-to-day activities.
Quick Access: Introduction· Why this course exists· What this course enables· Frameworks and standards· Value· Objectives· Target audience· Prerequisites· Programme· Exam & Certification· Other information· Benefits· Logistics· FAQs· Registration
Upcoming dates
Confirmed dates.
Synchronous, live training. Interaction with the trainer and the group.
Live Online • next edition
Live Online • base price
Language: available in Portuguese or English
Training: privacy, behaviours and reporting
Exam: 15 min
ESSENTIAL LEVEL — structured awareness and core behaviours.
Why this course exists
To transform privacy and personal data protection into consistent behaviours in daily work.
Many organisations have privacy-related policies, notices, procedures and controls, but remain exposed to avoidable errors, inadequate access, improper sharing, excessive data collection, lack of attention when processing personal information and failure to report. This course exists to help each employee understand their practical role in protecting personal data and contribute to a more consistent privacy culture.
What this course enables you to do
Understand
Understand, in simple language, what ISO/IEC 27701 is and why privacy and personal data protection also depend on the daily behaviour of each employee.
Adopt
Apply essential good practices in the processing of personal data, use of systems, access to information and circulation of data in the work context.
Recognise
Identify privacy risk situations, inappropriate behaviours, lack of attention, improper access and signs of incidents affecting personal data.
Report
Know when to escalate questions, concerns, irregularities or potentially problematic situations through the appropriate channels.
Protect
Reduce operational risk and strengthen the protection of personal data in the organisation’s day-to-day activities.
Frameworks, standards and best practices addressed throughout the course
Privacy and personal data protection
PIMS / Privacy Information Management System
Responsible processing of personal data
Good practices in access, use and sharing of personal information
Minimisation, operational attention and need-to-know
Digital work, communication channels and personal data
Incidents and initial reporting
Privacy culture and individual responsibility
Practical relationship between privacy, information security and compliance
Value for the organisation
- Strengthens privacy and data protection culture across the organisation.
- Reduces avoidable errors associated with the daily processing of personal data.
- Increases attention when accessing, using, sharing and retaining personal information.
- Improves initial reporting of incidents or privacy risk situations.
- Increases coherence between privacy policies and operational behaviour.
- Provides evidence of awareness and cross-functional capability building in the PIMS context.
Introduction
The ISO 27701 Employee Readiness course was designed to support organisations that wish to strengthen privacy culture in a practical, accessible and behaviour-oriented way.
Throughout the training, participants understand the practical meaning of privacy in day-to-day work, the impact that small operational decisions may have on the processing of personal data, and what is expected from each employee when using systems, accessing information, circulating data and reporting sensitive situations.
The ISO 27701 Employee Readiness course covers practical principles of personal data protection, good usage practices, recognition of frequent risk situations, attention in digital work and initial reporting of incidents or signs of privacy-related incidents.
This training is particularly suitable for structured awareness programmes, onboarding, periodic reinforcement of privacy culture and readiness initiatives in the context of ISO/IEC 27701.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand, in simple language, what ISO/IEC 27701 is and what it means for the organisation.
- Recognise each employee’s role in protecting personal data.
- Apply basic good practices in the processing of personal information in daily work.
- Use systems, access rights and communication channels with greater care and discipline.
- Identify frequent risk situations for privacy and data protection.
- Reduce errors associated with improper sharing, unnecessary access and careless processing.
- Recognise incidents or signs of incidents and report them correctly.
- Contribute to a more consistent privacy culture aligned with the PIMS.
Target Audience
- All employees and workers in the organisation, regardless of role.
- Users of systems, applications, platforms and information containing personal data.
- Operational, administrative, commercial and support teams.
- New employees in onboarding processes.
- Organisations with a certified PIMS, in implementation or strengthening maturity.
- Organisations wishing to strengthen privacy and data protection culture.
Prerequisites
There are no mandatory formal prerequisites. The course was designed to be accessible to participants without a specialised technical or legal profile, prioritising clear language, practical applicability and behavioural focus.
It is suitable for cross-functional awareness programmes, onboarding, periodic capability building and reinforcement of privacy culture across teams and organisations.
However, other specific requirements may apply, where relevant, depending on the quotation or proposal presented.
Programme
ISO/IEC 27701 in simple language
- What ISO/IEC 27701 is
- What a PIMS is and why it exists
- Why privacy depends on the whole organisation
- Practical impact on daily work
The role of each employee in protecting personal data
- Individual responsibility
- Expected behaviours
- Operational attention when processing personal information
- Privacy culture in daily work
Personal data, access and responsible use
- What personal data means in the work context
- Appropriate access and need-to-know
- Care when using systems, applications and files
- Secure sharing and responsible processing of personal information
How to recognise privacy risk situations
- Improper sharing and wrong recipients
- Excessive collection or inappropriate use
- Unnecessary exposure of personal information
- Warning signs and suspicious situations
Incidents: what to report, when and through which channel
- What may constitute a privacy incident or sign of incident
- Why early reporting matters
- What to report, when and through which channel
- What to do and what not to do in the first moments
Protecting personal data in daily work
- Good practices of attention and minimisation
- Care in storage, transmission and deletion
- Remote work and use of digital channels
- Good routines to strengthen trust and reduce risk
Exam(s) and Certification
Exam “Certified ISO 27701 Employee Readiness”
The exam covers the following competence domains:
- Domain 1: Practical fundamentals of ISO/IEC 27701, privacy and the employee’s role
- Domain 2: Good practices in personal data processing, access and responsible use
- Domain 3: Recognition of risk situations, incidents and initial reporting
Language(s): Portuguese and English.
Duration: 15 minutes.
Format: Multiple choice.
Pass mark: ≥ 60%.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the result of the initial exam.
Certification
After successfully completing the exam and accepting or signing the applicable agreement and Code of Ethics, the candidate achieves the credential Certified ISO 27701 Employee Readiness, issued by Behaviour (legal entity), through its certification service Behaviour Certification Services.
Behaviour® professional certification is Behaviour’s own certification scheme, developed to validate knowledge, understanding and practical application capability in professional and organisational contexts.
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the certification exam and satisfy all requirements of the applicable certification.
Certification programmes are valid only for individuals, not companies, and the award and maintenance of certification depend on the exam result and compliance with the applicable agreement and Code of Ethics.
The credential and certification may not be awarded, may be suspended or may be revoked in the event of non-compliance with applicable requirements, the agreement or the Code of Ethics.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in Portuguese or English, with online access, in accordance with the awarded conditions.
- Behaviour digital Training Attendance Certificate with 2 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Behaviour digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process.
Trainer(s)
Behaviour team with experience in privacy, data protection, GRC, information security and organisational awareness programmes.
Benefits
View benefits
- Simple, practical language suitable for non-specialists.
- Reinforcement of correct behaviours in personal data processing.
- Reduction of risk associated with improper sharing, unnecessary access and avoidable errors.
- Better initial reporting of incidents and suspicious situations.
- Support for internal awareness programmes and evidence of organisational readiness.
- Well suited to onboarding, periodic refreshers and cross-functional capability building.
Logistics
Useful information
- Live Online (synchronous time): 2 hours of training, in a morning or afternoon session
- Classroom (synchronous time): 2 hours of training for dedicated groups
- 2 hours of synchronous training.
- Requirements: computer with stable internet, updated browser, PDF reader and audio/video
Hotels in Lisbon
Find out where you can stay in Lisbon, near Behaviour, for classroom training.
Frequently Asked Questions
Objective answers to additional questions about the ISO 27701 Employee Readiness course:
Can the 2025 edition of ISO/IEC 27701 be used as an independent standard?
Yes. The 2025 edition can now be used as an independent PIMS standard, while maintaining articulation with other systems and management best practices. This makes the course relevant not only for organisations already mature in information security, but also for entities wishing to strengthen the privacy and personal data protection axis.
Does the course address only confirmed incidents or also signs of privacy incidents?
The ISO 27701 Employee Readiness course addresses both. In addition to incidents that have already materialised, it also addresses signs of incidents, suspicious situations and initial reporting, helping participants understand what to report, when to report and through which channel.
Are situations such as excessive collection, wrong recipients and unnecessary exposure of personal data addressed?
Yes. The programme includes frequent privacy risk situations, including improper sharing, wrong recipients, excessive collection, inappropriate use and unnecessary exposure of personal information.
Does the course help reinforce the need-to-know principle in access to information?
Yes. The training addresses appropriate access to information, need-to-know and operational attention when processing personal data, helping reduce unnecessary access and careless behaviours.
Is this training useful for teams that process personal data daily without formal privacy roles?
Yes. The course was designed for employees in different roles who use systems, applications, platforms and information containing personal data, including operational, administrative, commercial and support teams, reinforcing correct behaviours in daily work.
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
Complete the form to register for the preferred delivery format.
Request more information
If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
This course may be attended by individual professionals. It may also be integrated into internal awareness and readiness initiatives for teams that process personal data and need to strengthen correct behaviours, daily discipline and reporting of situations.