The ICT Readiness Lead Manager course prepares professionals to structure and manage Information and Communication Technology (ICT) readiness for disruptive incidents, ensuring alignment with business continuity and operational resilience requirements. The training frames ICT preparedness within the organisational context, supporting governance, planning and response decisions.
Quick Access: Introduction· Why this course exists· What this course enables· Frameworks and standards· Value· Objectives· Target audience· Programme· Exam & Certification· Other information· Benefits· Logistics· Registration
Upcoming dates
Confirmed dates.
Synchronous, live training. Interaction with the trainer and the group.
Live Online • next edition
Live Online • base price
Language: available in Portuguese or English
Training: practical and case-study based
Exam: 2h
SPECIALIST LEVEL — advanced competences to address critical challenges in the field.
Why this course exists
To bridge the gap between business continuity and technological execution in on-premises, cloud and hybrid ecosystems.
Many continuity programmes fail at the technological execution level, especially in complex ecosystems combining traditional infrastructures, cloud services and external providers.
The ICT Readiness Lead Manager course exists to bridge this gap, focusing on real ICT readiness to support business continuity when disruptions occur, ensuring that requirements such as RTO, RPO and MBCO are translated into executable technological decisions and capabilities.
What this course enables you to do
Identify
Identify critical ICT services and end-to-end dependencies, including supplier and cloud service dependencies.
Translate
Translate RTO, RPO and MBCO into technical requirements applicable to on-premises, cloud and hybrid environments.
Assess
Assess ICT Readiness gaps in modern architectures and prioritise actions based on impact and criticality.
Execute
Define technological prevention, response and recovery strategies, considering trade-offs and supplier responsibility boundaries.
Frameworks, standards and best practices addressed throughout the course
ISO 22301 — interface with the BCMS
NIST — contingency & recovery planning (reference)
ENISA — operational resilience and ICT dependencies (reference)
DORA / NIS2 — European resilience framework (reference)
COBIT 2019 — governance (reference)
ITIL 4 — service continuity (reference)
Cloud resilience best practices (vendor-agnostic)
Value for the organisation
- Strengthens the technological execution of business continuity, reducing failures between requirements and real recovery capability.
- Creates a common language and a defensible method to map critical services, end-to-end dependencies and single points of failure (SPOF), including cloud and third-party dependencies.
- Supports decisions under technical, operational and financial constraints, with prioritisation based on impact and criticality.
- Establishes ICT readiness governance, metrics and evidence, supporting audits and regulatory and contractual requirements.
Introduction
The ICT Readiness Lead Manager course is a Behaviour specialisation in ICT Readiness for Business Continuity, aligned with ISO/IEC 27031:2025 and recognised international practices.
The course enables professionals to transform business continuity requirements into executable technological capabilities, considering on-premises, cloud and hybrid environments.
As participants progress through the course topics, the integration between continuity and technological execution is reinforced: identification of critical services, end-to-end dependencies, translation of requirements (RTO/RPO/MBCO) into verifiable technical criteria, gap assessment and definition of prevention, response and recovery strategies, including resilient architecture patterns and evidence-based governance.
This course prepares participants for the Certified ICT Readiness Lead Manager personal certification.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand ICT Readiness for Business Continuity (IRBC) and the positioning of CIRM, distinguishing BCMS from technological execution.
- Identify business-critical ICT services and map end-to-end dependencies, including suppliers and cloud, recognising SPOF and hidden dependencies.
- Interpret RTO, RPO and MBCO and translate business requirements into verifiable technical requirements, recognising conflicts between expectation and real capability.
- Assess ICT readiness in a structured manner, identify and prioritise critical gaps by impact and communicate gaps in a defensible way.
- Define mitigation, response and recovery strategies and integrate IR/DR/BC coherently, assessing trade-offs and making decisions under constraints.
- Assess resilient architectures, on-premises, cloud and hybrid, and relate design options to RTO/RPO impact.
- Define roles and responsibilities, establish metrics and indicators and prepare auditable and traceable evidence.
- Prepare the approach to simulations and the final exam, focusing on scenario reading and time management.
Target Audience
- Business Continuity professionals who need to deepen the technological dimension.
- IT, Operations, Cloud, Infrastructure and Security professionals with availability and recovery responsibilities.
- GRC and Operational Resilience professionals.
- Consultants and auditors involved in ICT continuity and resilience.
Prerequisites
There are no mandatory formal prerequisites. Fundamental business continuity knowledge is recommended. Experience in ICT environments, including cloud, is valued but not mandatory.
However, other specific requirements may apply, where relevant, depending on the quotation or proposal presented.
Programme
Introduction to the course
ICT Readiness framework and fundamentals
- Business continuity vs. technological continuity
- ICT Readiness (IRBC) and BC ↔ ICT integration
- Relationship with Security and Operations
- Limitations of plans without technological readiness
- Introduction to the Case Study (baseline)
Critical ICT services and end-to-end dependencies
- Service vs system vs component
- Identification of critical services
- End-to-end dependencies
- Internal and external dependencies, including cloud/suppliers
- SPOF and hidden dependencies
- Application to the case study
Continuity requirements applied to ICT
- RTO, RPO, MBCO and tolerances
- Translation of business requirement → technical requirement
- Expectation vs real capability
- Acceptability criteria
- Application to the case study
ICT Readiness assessment and gap analysis
- Readiness vs ICT maturity
- Assessment methods
- Identification of technical and organisational gaps
- Prioritisation by impact
- Communication of gaps
- Application to the case study
Prevention, response and recovery strategies
- Prevention and mitigation
- IR/DR/BC integration
- Technological recovery strategies
- Technical, operational and financial trade-offs
- Decision-making under pressure
- Application to the case study
Technology resilience architectures and patterns (on-premises, cloud and hybrid)
- Resilient architecture principles
- Redundancy, segregation and isolation
- Backup vs replication
- On-premises, cloud and hybrid (vendor-agnostic)
- Multi-site / multi-region
- Impact on RTO/RPO
- Application to the case study
Governance, metrics and ICT Readiness evidence
- Roles and responsibilities
- Integration into organisational governance
- Metrics and indicators
- Evidence and traceability
- Preparation for audit/assessment (reference)
- Application to the case study
Consolidation and exam preparation
- Cross-cutting integration and scenario review
- Frequent errors
- Exam approach strategy
- Time management / scenario reading
- Presentation of simulations
- Closing and next steps
Exam(s) and Certification
Exam “Certified ICT Readiness Lead Manager”
The exam covers the following competence domains:
- Domain 1: ICT Readiness fundamentals and framework
- Domain 2: Critical ICT services and end-to-end dependencies
- Domain 3: Continuity requirements applied to ICT
- Domain 4: ICT Readiness assessment and gap analysis
- Domain 5: Prevention, response and recovery strategies
- Domain 6: Technology resilience architectures
- Domain 7: Governance, metrics and evidence
Language(s): Portuguese and English (please consult BEHAVIOUR for availability in other languages).
Duration: 2 hours (120 minutes).
Format: Multiple-choice questions, scenario-based and related to the competence domains.
Number of questions: 90 questions.
Pass mark: 700/1000 points.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the release date of the exam result.
Certification
After passing the exam and signing the agreement / Code of Ethics, the candidate may apply for one of the three levels, according to experience:
- Certified ICT Readiness Associate: no previous experience required
- Certified ICT Readiness Manager: 2 years of professional experience in areas such as Information and Communication Technology (ICT), Business Continuity, Disaster Recovery, Information Security, GRC, Technology Risk Management and Information Systems Auditing.
- Certified ICT Readiness Lead Manager: 5 years of professional experience, including effective responsibility in design, governance or technical/functional leadership in ICT Readiness, Business Continuity, Technology Resilience, Solution Architecture or GRC.
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the certification exam and satisfy all requirements of the certification for which they are applying. Certification is issued by Behaviour (legal entity), through its certification service Behaviour Certification Services.
The personal certification programme “Certified ICT Readiness Lead Manager” is designed and maintained in accordance with ISO/IEC 17024.
Certification programmes are valid only for individuals, not companies, and the award and maintenance of certification depend on the exam result, professional experience and compliance with the applicable agreement / Code of Ethics.
If the professional does not comply with the agreement / Code of Ethics, certification is not granted or is revoked.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in Portuguese or English, with online access, in accordance with the awarded conditions.
- Practical step-by-step implementation methodology.
- Behaviour digital Training Attendance Certificate with 24 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process. This process has no associated cost.
Trainer(s)
Benefits
View benefits
- Distinctive specialisation in ICT Readiness, applicable to traditional and cloud environments.
- Real capability to execute technological continuity in complex ecosystems.
- Solid preparation for regulated and critical environments.
Logistics
Useful information
- Live Online (synchronous time): 09h30–17h30 (Lisbon time), with lunch break and short breaks
- Classroom (synchronous time): 09h30–17h30 (Lisbon time), with lunch break and short breaks
- 21 hours of synchronous training, distributed across 3 consecutive days
- Estimated 3 hours of guided autonomous work, intended for content consolidation and exam preparation, carried out flexibly outside synchronous sessions
- Requirements: computer with stable internet, browser, PDF reader and audio/video
Hotels in Lisbon
Frequently Asked Questions
Objective answers to common questions about the ICT Readiness Lead Manager course (available soon).
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
Complete the form to request your registration for the preferred edition. Check the upcoming dates.
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If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
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Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
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This course may be attended by individual professionals. It may also be integrated into capability-building paths for teams responsible for technological readiness, recovery and ICT resilience aligned with business continuity.