ISO 22301 Employee Readiness Course is a practical training course for employees, focused on their day-to-day role in the continuity of activities, the initial response to disruptions and the adoption of behaviours that strengthen organisational resilience. The objective is not to teach the standard clause by clause, but to translate ISO 22301 into concrete behaviours, operational attention, individual preparedness and the ability to act appropriately when disruptive situations occur.
Quick Access: Introduction· Why this course exists· What this course enables· Frameworks and standards· Value· Objectives· Target audience· Prerequisites· Programme· Exam & Certification· Other information· Benefits· Logistics· FAQs· Registration
Upcoming dates
Confirmed dates.
Synchronous, live training. Interaction with the trainer and the group.
Live Online • next edition
Live Online • base price
Language: available in Portuguese or English
Training: Continuity, response and resilience
Exam: 15 min
ESSENTIAL LEVEL — structured awareness and baseline behaviours.
Why this course exists
To translate continuity and resilience into consistent behaviours in daily work.
Many organisations define plans, responsibilities and response mechanisms, but remain exposed to lack of preparedness, initial lack of coordination, reporting omissions, improvised decisions and behaviours that increase the impact of disruptions. This course exists to help each employee understand their practical role in business continuity and contribute to a faster, more organised and coherent response to disruptive events.
What this course enables you to do
Understand
Understand, in simple language, what ISO 22301 is and why business continuity also depends on the daily behaviour of each employee.
Prepare
Adopt behaviours and routines that strengthen preparedness, operational attention and response capability.
Recognise
Identify situations that may affect critical activities, operations, services, teams, facilities or essential information.
Report
Know when to escalate, communicate or report a situation with potential continuity impact.
Contribute
Help strengthen a culture of resilience, preparedness and coordinated response across the organisation.
Frameworks, standards and best practices addressed throughout the course
Business continuity
Business Continuity Management System (BCMS)
Organisational resilience
Disruptions, incidents and initial response
Individual preparedness and operational discipline
Communication and escalation
Critical activities and dependencies
Continuity in daily work
Role of employees in response and recovery
Value for the organisation
- Strengthens the culture of continuity and resilience across the organisation.
- Reduces avoidable failures in the initial response to disruptions.
- Improves employees’ preparedness to act with judgement in disruptive situations.
- Improves reporting and escalation of situations with potential impact.
- Creates greater coherence between defined plans and operational behaviour.
- Provides evidence of cross-organisational awareness and capability-building within the BCMS context.
Introduction
The ISO 22301 Employee Readiness course was designed to support organisations that wish to strengthen their business continuity culture in a practical, accessible and behaviour-oriented way.
Throughout the training, participants understand the practical meaning of business continuity in the context of daily work, the impact that small operational decisions may have on response capability, and what is expected from each employee before, during and after a disruption.
The training covers practical continuity fundamentals, attention to critical activities, recognition of disruptive situations, the importance of timely reporting, expected behaviour in disturbance scenarios and each employee’s contribution to a more stable, organised and effective response.
The ISO 22301 Employee Readiness course is particularly suitable for structured awareness programmes, onboarding, periodic reinforcement of continuity culture and readiness initiatives in the context of ISO 22301.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand, in simple language, what ISO 22301 is and what it means for the organisation.
- Recognise the role of each employee in business continuity.
- Adopt behaviours that strengthen preparedness and operational resilience.
- Identify situations that may affect critical activities, services or operations.
- Understand the importance of timely reporting and escalation.
- Act with greater discipline and attention in disruption situations.
- Recognise what to do and what not to do in the first moments.
- Contribute to a more consistent continuity culture aligned with the BCMS.
Target Audience
- All employees and workers of the organisation, regardless of function.
- Operational, administrative, technical, support and coordination teams.
- New employees in onboarding processes.
- Organisations with a certified BCMS, under implementation or strengthening maturity.
- Organisations wishing to strengthen continuity, preparedness and resilience culture.
Prerequisites
There are no mandatory formal prerequisites. The course was designed to be accessible to participants without a specialised technical profile, privileging clear language, practical applicability and a behavioural focus.
It is suitable for cross-organisational awareness programmes, onboarding, periodic capability-building and reinforcement of continuity culture in teams and organisations.
However, other specific requirements may apply, where relevant, depending on the quotation or proposal presented.
Programme
ISO 22301 in simple language
- What ISO 22301 is
- What a Business Continuity Management System is
- Why continuity depends on the whole organisation
- Practical impact in daily work
The role of each employee in business continuity
- Individual responsibility
- Expected behaviours
- Preparedness and operational attention
- Resilience culture in daily work
Critical activities, dependencies and operational attention
- What may be critical for the organisation
- Dependencies, people, information and resources
- How small failures can increase impacts
- Importance of operational discipline
How to recognise situations with continuity impact
- Disruptions, unavailability and operational disturbances
- Incidents with wider impact
- Warning signs that should not be ignored
- When a situation requires immediate attention
Reporting, escalation and initial response
- What to report, when and through which channel
- When to escalate a situation
- Why time matters
- What to do and what not to do in the first moments
Strengthening continuity in daily work
- Good preparedness routines
- Relationship between individual behaviour and organisational resilience
- How each employee contributes to reducing impact
- Good practices to support response and recovery
Exam(s) and Certification
Exam “Certified ISO 22301 Employee Readiness”
The exam covers the following competence domains:
- Domain 1: Practical fundamentals of ISO 22301, business continuity and the employee’s role
- Domain 2: Individual preparedness, operational attention and expected behaviours
- Domain 3: Recognition of disruptive situations, reporting, escalation and initial response
Language(s): Portuguese and English.
Duration: 15 minutes.
Format: Multiple choice.
Pass mark: ≥ 60%.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the initial exam result.
Certification
After successfully completing the exam and accepting or signing the applicable agreement and Code of Ethics, the candidate obtains the credential Certified ISO 22301 Employee Readiness, issued by Behaviour (legal entity), through its certification service Behaviour Certification Services.
Behaviour® professional certification is Behaviour’s own certification scheme, with international market recognition. The scheme is designed and operated based on good practices for certification of persons, impartiality principles, exam quality and applicable international references.
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the certification exam and satisfy all requirements of the applicable certification.
Certification programmes are valid only for individuals (not companies), and the award and maintenance of certification depend on the exam result and compliance with the applicable agreement and Code of Ethics.
If the professional does not comply with the agreement or Code of Ethics, certification is not granted or is revoked.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in Portuguese or English, with online access, in accordance with the awarded conditions.
- Behaviour digital Training Attendance Certificate with 2 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Behaviour digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process.
Trainer(s)
Behaviour team with experience in business continuity, organisational resilience, risk management, incident response and organisational awareness programmes.
Benefits
View benefits
- Simple, practical language suitable for non-specialists.
- Strengthens correct behaviours in preparedness and disruption contexts.
- Reduces avoidable failures in the initial response.
- Improves reporting and escalation of situations with potential impact.
- Supports internal awareness programmes and evidence of organisational readiness.
- Well suited to onboarding, periodic refreshers and cross-organisational capability-building.
Logistics
Useful information
- Live Online (synchronous time): 09h30–11h30 (Lisbon time), with lunch break and short breaks
- Classroom (synchronous time): 14h30–16h30 (Lisbon time), with lunch break and short breaks
- 2 hours of synchronous training, morning or afternoon.
- Requirements: computer with stable internet, browser, PDF reader and audio/video
Hotels in Lisbon
Find out where you can stay in Lisbon, near Behaviour, for classroom training.
Frequently Asked Questions
Objective answers to additional questions about the ISO 22301 Employee Readiness course:
Does this course replace internal continuity plans, procedures or instructions?
No. The ISO 22301 Employee Readiness course complements existing internal references, helping employees understand their practical role, act more consistently and contribute to a more organised initial response to disruptions.
Does the course go deeper into topics such as BIA, recovery strategies or continuity plan design?
No. This training was not designed to go deeper into continuity design, analysis or advanced governance methodologies. The focus is on employee behaviour, operational attention, recognition of disruptive situations and appropriate reporting/escalation.
Is this training useful for teams distributed across different areas, shifts or locations?
Yes. The course helps create common language, coherent expectations and more aligned behaviours among teams with different functions, schedules or locations, strengthening organisational consistency in disturbance scenarios.
Does this course help reduce improvisation in the first moments of a disruption?
Yes. One of the central contributions of the training is to strengthen basic initial action criteria, helping employees recognise relevant signs, avoid rushed actions and escalate more quickly and with greater discipline.
Does it make sense to attend this course even when the organisation already has continuity plans defined?
Yes. The existence of plans, responsibilities and formal mechanisms does not, by itself, guarantee consistent behaviours in the field. The course helps bring formal preparedness closer to the operational reality of day-to-day work.
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
Complete the form to register for the preferred delivery option.
Request more information
If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
This course may be attended by individual professionals. It may also be integrated into internal awareness and readiness initiatives to reinforce continuity of activities, timely reporting and behaviours that increase organisational resilience.