The mission of Behaviour is to deliver excellence in training, qualification, and international certification of people, as well as related advisory services. We do this by generating added value and meeting the highest expectations of our clients, professionals, organisations, and the wider community, with social and environmental responsibility.
The Quality Policy is based on principles that support Behaviour in achieving its vision of being a global reference in training, qualification, and certification of the most recognised and valued professionals in the market, thereby contributing to the fulfilment of its strategic objectives.
Our values are: Ethics and Integrity, Persistence, Excellence, Professionalism, Teamwork, Respect for the individual and for the environment.
Principles of the Quality Policy
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Continuous improvement of the Quality Management System (QMS), ensuring compliance with applicable statutory and regulatory requirements.
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Engagement of all employees, fostering critical thinking, innovation, and a focus on continuous improvement.
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Professional development and motivation of employees, enhancing their skills and performance.
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High-quality services that meet and exceed the expectations of clients, partners, and other stakeholders.
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Development of training programmes that enable skills acquisition and achievement of professional certification.
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Excellence in customer service, personalised and delivered in a learning-conducive environment.
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Provision of adequate resources to ensure the proper delivery of services.
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Client confidence, guaranteeing that the promised quality level is consistently met.
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Organisational commitment to quality, ensuring that services are oriented towards measurable results for the client.
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Regular monitoring and measurement of objectives, processes, and services, ensuring effectiveness and transparency.