Quality Management System
Behaviour Quality Policy
Behaviour’s mission is based on the delivery of excellent services in the areas of training and personal certification, as well as the provision of advisory and related services.
We do so by creating added value and meeting the highest expectations of our clients, professionals, organisations and the wider community, with social and environmental responsibility.
Quality Policy context
The Quality Policy is based on principles that support Behaviour in achieving its vision as a global reference in the training and certification of professionals, thereby contributing to the achievement of its strategic objectives.
The values that guide us are:
Ethics and Integrity, Perseverance, Excellence, Professionalism, Teamwork, Respect for the individual and for the environment.
Quality Policy principles
- Continuous improvement of the effectiveness of the Quality Management System (QMS), ensuring compliance with applicable regulatory and statutory requirements.
- Engagement of all employees, promoting critical thinking, innovation and a focus on continuous improvement.
- Professional development and motivation of employees, valuing competencies and performance.
- High-quality services that meet and exceed the expectations of clients, partners and other interested parties.
- Development of training programmes that enable skills acquisition and the achievement of professional certifications.
- Excellent service, personalised, in an environment that supports learning.
- Ensuring adequate resources for the proper delivery of the services provided.
- Client confidence, ensuring that the promised level of quality matches the service actually delivered.
- Organisational commitment to quality, orienting services towards measurable outcomes for the client.
- Regular monitoring and measurement of objectives, processes and services, ensuring effectiveness and transparency.