ISO 37301 Employee Readiness Course is practical training aimed at employees, focused on their daily role in promoting compliance, integrity and responsible behaviour. The purpose is not to teach the standard clause by clause, but to translate ISO 37301 into concrete behaviours, operational awareness, respect for internal and external rules, and the ability to recognise and report situations that may expose the organisation to non-compliance, ethical risk or control failures.
Quick Access: Introduction· Why this course exists· What this course enables· Frameworks and standards· Value· Objectives· Target audience· Prerequisites· Programme· Exam & Certification· Other information· Benefits· Logistics· FAQs· Registration
Upcoming dates
Confirmed dates.
Synchronous, live training. Interaction with the trainer and the group.
Live Online • next edition
Live Online • base price
Language: available in Portuguese or English
Training: compliance, integrity and reporting
Exam: 15 min
ESSENTIAL LEVEL — structured awareness and core behaviours.
Why this course exists
To transform compliance rules, principles and duties into consistent behaviours in daily work.
Many organisations have policies, codes, procedures and controls, but remain exposed to non-compliance due to lack of awareness, inattention, operational shortcuts, failure to report or inappropriate behaviour. This course exists to help each employee understand their practical role in organisational compliance, strengthen integrity in daily work and contribute to a more consistent culture of responsibility.
What this course enables you to do
Understand
Understand, in simple language, what ISO 37301 is and why compliance does not depend only on the compliance function, but on the whole organisation.
Act
Apply responsible behaviours in complying with policies, internal rules, procedures and obligations that affect daily work.
Recognise
Identify non-compliance risk situations, conflicts, inappropriate practices, control failures and signs of improper conduct.
Report
Know when to escalate doubts, concerns, irregularities or potentially non-compliant situations through the appropriate channels.
Contribute
Help strengthen a culture of integrity, accountability, coherence and trust within the organisation.
Frameworks, standards and best practices addressed throughout the course
Compliance Management System
Compliance and integrity culture
Individual responsibility and ethical behaviour
Internal rules, policies and procedures
Compliance with obligations and operational discipline
Recognition of non-compliance risk situations
Internal reporting and escalation
Employee role in preventing deviations
Compliance as part of organisational governance
Value for the organisation
- Strengthens compliance culture across the organisation.
- Reduces avoidable non-compliance associated with human behaviour.
- Improves alignment between policies, procedures and daily practice.
- Increases consistency in reporting doubts, irregularities and risk situations.
- Strengthens organisational integrity and individual accountability.
- Provides evidence of cross-functional awareness and capacity-building in the context of the compliance management system.
Introduction
The ISO 37301 Employee Readiness course was designed to support organisations that wish to strengthen compliance culture in a practical, accessible and behaviour-oriented way.
Throughout the training, participants understand the practical meaning of compliance in daily work, the impact that small operational decisions may have on compliance with internal and external rules, and what is expected from each employee in preventing deviations, paying attention to sensitive situations and properly reporting concerns or irregularities.
The ISO 37301 Employee Readiness course covers essential compliance foundations, individual responsibility, organisational conduct, recognition of risk situations, the importance of timely escalation and the daily contribution of each employee to a more ethical, coherent and trustworthy organisation.
This approach is aligned with the objective of ISO 37301 to support a compliance management system applicable to organisations of any type and size.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand, in simple language, what ISO 37301 is and what it means for the organisation.
- Recognise each employee’s role in organisational compliance.
- Apply responsible behaviours in complying with policies, rules and procedures.
- Identify situations of non-compliance risk or inappropriate conduct.
- Understand the importance of integrity, coherence and individual accountability.
- Recognise when a doubt, irregularity or concern should be escalated.
- Use internal reporting and escalation channels correctly.
- Contribute to a stronger and more consistent compliance culture.
Target Audience
- All employees and workers of the organisation, regardless of their role.
- Operational, administrative, commercial and support teams.
- New employees in onboarding processes.
- Organisations with a certified compliance management system, under implementation or in maturity reinforcement.
- Organisations wishing to strengthen integrity culture, internal discipline and behavioural coherence.
Prerequisites
There are no mandatory formal prerequisites. The course was designed to be accessible to participants without a specialised technical or legal profile, favouring clear language, practical applicability and a behavioural focus.
It is suitable for cross-functional awareness programmes, onboarding, periodic capacity-building and reinforcement of compliance culture in teams and organisations.
However, other specific requirements may apply, where relevant, depending on the quotation or proposal presented.
Programme
ISO 37301 in simple language
- What ISO 37301 is
- What a compliance management system is
- Why compliance depends on the whole organisation
- Practical impact on daily work
Each employee’s role in organisational compliance
- Individual responsibility
- Expected behaviours
- Integrity, coherence and responsibility
- Compliance culture in daily work
Internal rules, policies and operational discipline
- Why policies and procedures exist
- The duty to know and comply with applicable rules
- Attention to instructions, approvals and limits of action
- Importance of records, traceability and coherence
How to recognise non-compliance risk situations
- Deviations, shortcuts and inappropriate practices
- Situations that may generate non-compliance
- Undue pressure, omissions and control failures
- Warning signs that should not be ignored
Doubts, concerns, irregularities and internal reporting
- When to escalate a doubt
- When to report a concern or irregularity
- Internal reporting and escalation channels
- Why timely reporting protects the organisation and people
Integrity and compliance in daily work
- Compliance as part of organisational culture
- Relationship between individual behaviour and organisational trust
- How each employee contributes to preventing problems
- Good routines to strengthen compliance, consistency and responsibility
Exam(s) and Certification
Exam “Certified ISO 37301 Employee Readiness”
The exam covers the following competence domains:
- Domain 1: Practical foundations of ISO 37301, organisational compliance and the employee’s role
- Domain 2: Internal rules, expected behaviours, individual responsibility and operational discipline
- Domain 3: Recognition of risk situations, doubts, irregularities and internal reporting
Language(s): Portuguese and English.
Duration: 15 minutes.
Format: Multiple choice.
Pass mark: ≥ 60%.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the result of the initial exam.
Certification
Behaviour® professional certification is Behaviour’s own certification scheme, developed to validate knowledge, understanding and practical application capability in professional and organisational contexts.
After successfully completing the exam and accepting or signing the applicable agreement and Code of Ethics, the candidate achieves the credential Certified ISO 37301 Employee Readiness, issued by Behaviour (legal entity), through its certification service Behaviour Certification Services.
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the certification exam and satisfy all applicable certification requirements.
Certification programmes are valid only for individuals, not companies, and the award and maintenance of certification depend on the exam result and compliance with the applicable agreement and Code of Ethics.
The credential and certification may not be granted, may be suspended or may be revoked in case of non-compliance with the applicable requirements, the agreement or the Code of Ethics.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in Portuguese or English, with online access, in accordance with the awarded conditions.
- Behaviour digital Training Attendance Certificate with 2 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Behaviour digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process.
Trainer(s)
Behaviour team with experience in compliance, GRC, organisational ethics, internal control, management systems and integrity culture.
Benefits
View benefits
- Simple, practical language suitable for non-specialists.
- Reinforces correct behaviours in complying with policies and procedures.
- Reduces risk associated with avoidable non-compliance, omissions and reporting failures.
- Improves the use of internal channels for doubts, reporting and escalation.
- Supports internal awareness programmes and evidence of organisational readiness.
- Well suited to onboarding, annual refreshers and cross-functional capacity-building.
Logistics
Useful information
- Live Online morning edition: 09:30–11:30 (Lisbon time), with short breaks where applicable
- Classroom afternoon edition: 14:30–16:30 (Lisbon time), with short breaks where applicable
- 2 hours of synchronous training, morning or afternoon.
- Requirements: computer with stable internet, updated browser, PDF reader and audio/video
Hotels in Lisbon
Find out where you can stay in Lisbon, near Behaviour, for classroom training.
Frequently Asked Questions
Objective answers to additional questions about the ISO 37301 Employee Readiness course:
What is the difference between knowing a rule and acting with compliance in daily work?
Knowing a rule by itself does not guarantee consistent compliance. The ISO 37301 Employee Readiness course was designed to help employees translate rules, principles and duties into concrete behaviours, operational awareness, respect for procedures and correct use of internal channels when doubts, concerns or irregularities arise.
Why is timely escalation relevant even when there is only a doubt?
Because compliance does not depend only on reacting to situations that are already confirmed. It also depends on the ability to recognise when a doubt, concern or potentially non-compliant situation should be escalated, in order to prevent deviations, protect the organisation and strengthen individual responsibility.
How does ISO 37301 translate into observable behaviour for employees?
It translates into behaviours such as complying with applicable policies and procedures, respecting approvals and limits of action, acting with integrity, maintaining coherence in daily work, recognising risk signals and correctly using internal reporting and escalation channels.
Why is coherence between policies, procedures and daily practice important?
Because many organisations have formal rules but remain exposed to non-compliance due to lack of awareness, inattention, operational shortcuts, reporting omissions or inappropriate behaviours. Strengthening this coherence helps reduce avoidable non-compliance and make compliance culture more consistent.
How can this course support a more consistent culture of integrity?
The course helps clarify each employee’s practical role in organisational compliance, strengthens individual accountability and contributes to a more ethical, coherent and trustworthy organisation, where daily behaviour is better aligned with internal rules and expectations.
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
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Request more information
If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
This course may be attended by individual professionals. It may also be integrated into internal awareness and behaviour reinforcement initiatives focused on responsibility, reporting and compliance discipline in daily work.