ISO 9001 Lead Implementer Course enables professionals to plan, implement and maintain a Quality Management System in accordance with ISO 9001, ensuring alignment between context, objectives, processes and performance evaluation. The training focuses on structured implementation and the production of evidence to support assessment and certification.
Quick Access: Introduction· Why this course exists· What this course enables· Frameworks and standards· Value· Objectives· Target audience· Prerequisites· Programme· Exam & Certification· Other information· Benefits· Logistics· Registration
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Synchronous, live training. Interaction with the trainer and the group.
Live Online • next edition
Live Online • base price
Language: available in Portuguese or English
Training: practical and case-study based
Exam: 3h
EXCELLENCE AND LEADERSHIP LEVEL — technical authority and leadership in governance.
Why this ISO 9001 Lead Implementer course exists
To transform ISO 9001 requirements into real, evidence-based and auditable implementation.
Many organisations recognise the importance of quality, but fail to move from intention to processes, evidence, governance and continuous improvement. This course prepares professionals to lead the implementation of a QMS with method, consistency and the ability to guide the organisation through to certification audit.
What this course enables you to do
Plan
Define the QMS implementation approach and methodology, including context, interested parties and scope.
Implement
Build QMS policies, processes and documented information, aligning ISO 9001 requirements with the operational reality.
Evaluate
Establish monitoring, metrics, internal audits and management reviews to ensure performance, conformity and customer focus.
Improve
Manage nonconformities, corrective actions and continuous improvement, preparing the organisation for ISO 9001 certification audit.
Frameworks, standards and best practices addressed throughout the course
ISO 9004 — sustained success
ISO 10006 — quality in projects
Context & scope
Interested parties & requirements
Process approach
Risks & opportunities
Documented information
KPIs & performance
Internal audit
Management review
Nonconformities & corrective actions
Continuous improvement
BEHAVIOUR methodology — step by step
Value for the organisation
- Consistent and auditable implementation of a QMS, aligned with ISO 9001 and ready for certification.
- Greater operational control and predictability, through defined processes, clear responsibilities and robust evidence.
- Governance and improvement capability: metrics, internal audit, management review and corrective actions.
- Accelerated execution through practice, case study and templates that reduce rework and increase the quality of deliverables.
Introduction
The ISO 9001 Lead Implementer course was designed to transform the standard into practice. In addition to mastering the fundamental concepts, principles and clause-by-clause requirements of ISO 9001, participants learn how to establish, implement, maintain and improve a Quality Management System (QMS), applying a BEHAVIOUR step-by-step methodology, supported by a case study and exercises/deliverables that accelerate implementation in an organisational context.
Everything required, from context and scope, to the identification of interested parties, definition and control of documented information, process design and operationalisation, preparation of evidence, monitoring and continuous improvement, to safely guide the organisation towards an ISO 9001 certification audit — internal and/or external — ensuring QMS consistency, evidence and governance.
The ISO 9001 Lead Implementer course is articulated with best practices from the ISO 9000 family, including ISO 9004 — managing for the sustained success of an organisation — and project management practices defined in ISO 10006, integrating a practical approach to implementation, monitoring and improvement, oriented towards value creation, performance and organisational trust.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand the implementation process of a Quality Management System (QMS) in accordance with the requirements of ISO 9001.
- Know the concepts, approaches, standards, methods and techniques required for the effective management of a QMS.
- Understand the relationship between the QMS — including management and conformity processes — and compliance with the requirements of the different interested parties.
- Support an organisation in the implementation, management and maintenance of a QMS in accordance with ISO 9001 and the guidance of ISO 9004.
- Acquire competences to manage an ISO 9001 implementation team and guide the programme through to audit.
- Develop capabilities to advise organisations on QMS management best practices.
- Improve analysis and decision-making competences in the context of quality management.
- Prepare an organisation for an ISO 9001 audit.
- Possess the knowledge required to successfully take the applicable certification exam.
Target Audience
- Project managers and consultants who wish to prepare and support an organisation in the implementation of a QMS.
- ISO 9001 auditors who wish to understand the full implementation and governance process of a QMS.
- Professionals responsible for quality or conformity within an organisation.
- Members of quality management teams and professionals involved in QMS implementation or maintenance.
- Quality Management System specialists/consultants and technical specialists assuming QMS implementation or project management responsibilities.
Prerequisites
There are no mandatory formal prerequisites. However, previous experience or exposure to quality management contexts is recommended, including familiarity with QMS principles, the process approach, management by objectives, continuous improvement and the structure of ISO standards.
In addition, other specific requirements may apply, where relevant, depending on the quotation or proposal presented.
Programme
Foundations and preparation — Plan
- Introduction to the course
- Quality management principles and ISO 9001 overview
- Framing ISO 9004 — sustained success — and ISO 10006 — quality in projects
- Process approach, context and interested parties
- Definition of the QMS scope
- Assessment of current state vs. target state — basis for gap analysis — and high-level plan
Establish — Plan — the QMS
- Leadership and commitment; quality policy and objectives
- Organisational structures — roles, responsibilities and authorities
- Planning: risks and opportunities; planning of alterations
- Resources, competences, awareness and communication
- Documented information and document control
Implement and Operate — Do
- Design and implementation of QMS processes
- Operational control, customer requirements and supplier management
- Product/service management: conformity and evidence
- Transition to QMS operation and evidence preparation
Monitor, Review, Improve — Check/Act — & Certification
- Monitoring, measurement, analysis and evaluation — KPIs and performance
- Internal audit and findings management
- Management review
- Nonconformities and corrective actions
- Continuous improvement
- Preparation for ISO 9001 certification audit
- Course closure and exam preparation
Exam(s) and Certification
Exam “Certified ISO 9001 Lead Implementer”
The exam covers the following competence domains:
- Domain 1: Fundamental quality principles and concepts
- Domain 2: Best practices of a Quality Management System based on ISO 9001
- Domain 3: Planning a QMS based on ISO 9001
- Domain 4: Implementing a QMS based on ISO 9001
- Domain 5: Performance evaluation, monitoring and measurement of a QMS based on ISO 9001
- Domain 6: Continuous improvement of a QMS based on ISO 9001
- Domain 7: Preparing the ISO 9001 certification audit
Language(s): Portuguese and English. Please contact BEHAVIOUR regarding availability in other languages.
Duration: 3 hours.
Format: Open questions based on a case study and related to the competence domains.
Pass mark: 700/1000 points.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the exam result is made available.
Certification — levels and requirements
After passing the exam, the candidate may apply for one of three levels, according to experience:
- Certified ISO 9001 Associate Implementer: no previous experience required
- Certified ISO 9001 Implementer: 2 years of professional experience and 1 year of work experience in Quality Management, with project activities totalling 200 hours
- Certified ISO 9001 Lead Implementer: 5 years of professional experience and 2 years of work experience in Quality Management, with project activities totalling 300 hours
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the certification exam and satisfy all requirements of the certification for which they are applying. The certification is issued by Behaviour (legal entity), through its certification service Behaviour Certification Services.
The personal certification programme Certified ISO 9001 Lead Implementer is developed and maintained in accordance with the international standard ISO/IEC 17024.
Certification programmes are valid only for individuals, and the award and maintenance of certification depend on the exam result, professional experience and compliance with the applicable agreement and Code of Ethics.
If the professional does not comply with the agreement or the Code of Ethics, the certification is not granted or is revoked.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in English, with online access, in accordance with the awarded conditions.
- Practical step-by-step implementation methodology.
- Behaviour digital Training Attendance Certificate with 40 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process. This process has no associated cost.
Trainer(s)
Benefits
View benefits
- ISO 9001 defines requirements for an auditable and certifiable Quality Management System (QMS), recognised internationally.
- It enables certification and international recognition, supporting entry into new markets, operational optimisation, quality improvement, increased productivity, competitive advantage and customer satisfaction.
- The ISO 9001 Lead Implementer course is based on the BEHAVIOUR pedagogical model, with a personal certification programme designed in accordance with ISO/IEC 17024, which defines requirements for certification of persons.
- The course is oriented towards acquiring practical knowledge and competences to establish, implement, operate, maintain and improve a QMS in accordance with ISO 9001, through a step-by-step methodology that integrates approach selection, planning, execution and transition to operation.
- The course enables participants to acquire a common language and a coherent structure in quality management, covering organisational context, leadership, planning, support, operation, performance evaluation and continuous improvement.
- Participants become able to lead QMS implementation programmes, reinforcing governance, decision-making and evidence capability before top management, internal and external audits and other interested parties.
- The organisation benefits from accelerated execution through the use of templates, practical exercises and a case study, reducing rework, uncertainty and nonconformity risk.
- Structured QMS implementation enables governance and trust, with clear processes, objective criteria, KPIs, internal audit and management review, supporting continuous improvement and sustained performance.
- One of the course’s key benefits is preparing professionals for the ISO 9001 certification audit, framing audit best practices (ISO 19011) and, where relevant, the requirements applicable to Certification Bodies (ISO/IEC 17021-1).
- The certification exam is supervised by an official BEHAVIOUR administrator, is carried out after the course and focuses on open/development questions based on a case study.
- In case of failure, the candidate is entitled to one free retake, within the period defined in the applicable certification scheme.
Logistics
Useful information
- Live Online (synchronous time): 09h30–13h00 and 14h00–17h30 (Lisbon time), with short breaks
- Classroom (synchronous time): 09h30–13h00 and 14h00–17h30 (Lisbon time), with short breaks
- 28 hours of synchronous training, distributed across 4 consecutive days
- Estimated 12 hours of guided autonomous work, intended for content consolidation and exam preparation, carried out flexibly outside synchronous sessions
- Requirements: computer with stable internet, updated browser, PDF reader and audio/video
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Frequently Asked Questions
Objective answers to the most common questions about the ISO 9001 Lead Implementer Course. Coming soon.
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
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If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
This course can be attended by individual professionals. It may also be integrated into capability-building paths for teams responsible for the practical, step-by-step implementation of a quality management system.