The ISO 9001 Foundation course provides a structured understanding of the principles, concepts, terms and requirements of ISO 9001:2026, clarifying how these translate into processes, responsibilities, documented information, performance evaluation and continual improvement. The training provides a practical foundation to support the implementation, operation, maintenance and improvement of a Quality Management System (QMS).
Course updated for ISO 9001:2026
Quick Access: Introduction· Why this course exists· What this course enables· Programme· Exam & Certification· Benefits· FAQs· Registration· Request Information· Companies
Upcoming dates
Live, synchronous training. Interaction with the trainer and the group.
Live Online • € 1.150,00
Live Online • € 1.250,00
Registration via the form on this page.
Language: available in Portuguese or English
Training: structured and practical, with exercises and a supporting case study.
Exam: 1h
PROFESSIONAL LEVEL — understanding of the standard and guided application of ISO 9001 requirements.
Why this course exists
To provide a shared, up-to-date and practical foundation in ISO 9001:2026 and the operation of a Quality Management System.
Many organisations start or maintain quality initiatives without a consistent understanding of the concepts, terminology, structure, intent and interactions between ISO 9001 requirements.
This course establishes that foundation of knowledge by combining interpretation of the standard, an applied perspective, exercises and a case study. It enables professionals from different areas to understand and support the implementation, operation and improvement of the QMS, while also placing ISO 9004 guidance on the quality of an organisation and sustained success in context.
What this course enables you to do
Understand
Understand the fundamental principles, concepts and terms of quality management and the architecture of ISO 9001:2026.
Apply
Relate the requirements of clauses 4 to 10 to QMS processes, responsibilities, resources, documented information, evidence and results.
Structure
Identify and organise the main components of the QMS, including processes and interactions, objectives, competence, operational controls, monitoring, internal audit and management review.
Improve
Place performance, customer satisfaction, risks, opportunities, changes and continual improvement in context, also taking account of ISO 9004 guidance.
Frameworks, standards and best practices addressed throughout the course
ISO 9004:2018 — quality of an organisation and guidance for sustained success.
Harmonised Structure for ISO management system standards.
Fundamental management system terms included in clause 3.
Quality management principles, the process approach and the PDCA cycle.
Risk-based thinking and opportunity-based thinking.
Organisational quality culture and ethical behaviour.
Planning of changes to the Quality Management System.
Organisational knowledge, competence and awareness.
Documented information and evidence of the results achieved.
Performance evaluation, internal audit, management review and continual improvement.
Revised and expanded Annex A of ISO 9001.
Value for the organisation
- Creates a shared and up-to-date foundation for teams involved in QMS implementation, operation, maintenance and improvement.
- Reduces inconsistent interpretations of ISO 9001:2026 requirements and strengthens the common language used across functions and processes.
- Facilitates the link between requirements, processes, responsibilities, documented information, evidence and results.
- Strengthens understanding of quality culture, ethical behaviour, risks, opportunities and changes in the context of the QMS.
- Supports preparation for ISO 9001 certification and provides a solid foundation for Lead Implementer, Lead Auditor or Transition pathways.
Introduction
The ISO 9001 Foundation course is a 2-day course that enables participants to acquire fundamental and practical knowledge to support the establishment, implementation, operation, maintenance and improvement of a Quality Management System in accordance with ISO 9001:2026.
The training places the fundamentals and vocabulary of ISO 9000:2026 and the guidance of ISO 9004:2018 on the quality of an organisation and sustained success in context, relating ISO 9001 requirements to the organisation’s context, processes, objectives and performance.
Participants gain knowledge of the main components of a QMS, including processes and their interactions, responsibilities, resources, organisational knowledge, competence, documented information, operational controls, monitoring and measurement, internal audit, management review and continual improvement.
The course also addresses the main new or strengthened elements of ISO 9001:2026, including climate change, organisational quality culture and ethical behaviour — reflected in the organisation’s shared values, attitudes, practices and actions — risk-based thinking, opportunity-based thinking, planning of changes, and the revised and expanded Annex A.
The 2026 edition enhances clarity of interpretation, usability and alignment with other ISO management system standards. The course also clarifies the voluntary application of the standard, demonstration of conformity and the certification process for a Quality Management System.
This course prepares participants for the Certified ISO 9001 Foundation certification of persons.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand the fundamental concepts, principles and terms of quality management and management systems.
- Interpret the structure, intent and interactions of the requirements in clauses 4 to 10 of ISO 9001:2026.
- Understand the process approach, the PDCA cycle, risk-based thinking and opportunity-based thinking.
- Identify the main new or strengthened requirements of the 2026 edition, including climate change, organisational quality culture, ethical behaviour and planning of changes.
- Relate the requirements of the standard to processes, responsibilities, resources, knowledge, competence, documented information, operational controls and evidence.
- Understand performance evaluation, internal audit, management review, continual improvement and the voluntary nature of QMS certification.
- Acquire the knowledge required to successfully pass the Certified ISO 9001 Foundation certification exam and obtain a personal certification.
Target Audience
- Members of quality management teams.
- Those responsible for processes, operations, performance, conformity or continual improvement.
- Professionals involved in the implementation, operation, maintenance or improvement of a QMS.
- Professionals who wish to acquire fundamental knowledge of ISO 9001:2026 before pursuing Lead Implementer, Lead Auditor or Transition pathways.
- Auditors, consultants and other professionals who need to understand the structure and requirements of a Quality Management System.
- Anyone who interacts with QMS processes, responsibilities, documented information or evidence.
Prerequisites
There are no mandatory formal prerequisites for attending the course.
Participants should understand English, as some standards or technical documentation may be in this language. Please contact Behaviour to confirm the availability of resources in Portuguese, where applicable.
Programme
Quality management fundamentals and the ISO 9001:2026 framework
- Fundamental concepts and principles of quality management.
- Relationship between ISO 9000:2026, ISO 9001:2026 and ISO 9004:2018.
- Evolution from ISO 9001:2015 and Amendment 1:2024 to the 2026 edition.
- Harmonised Structure, fundamental terms, the structure of clauses 4 to 10, usability and integration with other ISO management system standards.
- Process approach, the PDCA cycle, risk-based thinking and opportunity-based thinking.
- Revised and expanded Annex A: clarification of the structure, terminology, intent and interrelationships between requirements, from a systems perspective and without introducing additional requirements.
- Practical application focused on concepts, structure and interactions between requirements.
Context, leadership and planning of the Quality Management System
- Context of the organisation, strategic direction, relevant interested parties, climate change and the scope of the QMS.
- Quality Management System processes and their interactions.
- Leadership, commitment, customer focus, policy, objectives, organisational roles, responsibilities and authorities.
- Organisational quality culture and ethical behaviour, reflected in the organisation’s shared values, attitudes, practices and actions.
- Determination and differentiated treatment of risks and opportunities, and evaluation of the effectiveness of the respective actions.
- Planning of changes to the QMS, including resources, responsibilities, monitoring, evaluation and review of results.
- Practical application focused on QMS context, leadership and planning.
Support and operational application of the requirements — an applied perspective
- Resources, infrastructure and the environment for the operation of processes.
- Organisational knowledge, competence, awareness and communication.
- Determination, creation, updating and control of documented information.
- Operational planning and control, including contingency actions and disruptions to the provision of products and services.
- Requirements for products and services, design and development — including iterative approaches — and externally provided processes, products and services.
- Production and service provision, release of products and services, and control of nonconforming outputs.
- Practical application focused on identifying controls, documented information and evidence.
Performance evaluation, improvement and certification
- Monitoring, measurement, analysis and evaluation of QMS performance and effectiveness.
- Customer satisfaction and relevant sources of information for monitoring it.
- Internal audit and management review.
- Continual improvement, nonconformity and corrective action.
- Preparation of evidence to demonstrate the conformity and effectiveness of the Quality Management System.
- Voluntary application of ISO 9001, demonstration of conformity and an overview of the QMS certification process.
- Application exercises, an integrated review of the content and an exam-style practice test.
Exam(s) and Certification
Exam “Certified ISO 9001 Foundation”
The exam covers the following competence domains:
- Domain 1: principles, concepts, terms and structure of quality management and ISO 9001:2026.
- Domain 2: Quality Management System, requirements and applied interpretation of ISO 9001:2026.
Language(s): Portuguese and English.
Duration: 1 hour.
Format: Multiple choice.
Pass mark: 260/400 points.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the result of the initial exam.
Certification
After successfully completing the exam and accepting or signing the applicable agreement and Code of Ethics, the candidate obtains the Certified ISO 9001 Foundation credential.
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the exam and satisfy all requirements of the certification for which they are applying.
The Certified ISO 9001 Foundation certification programme for persons is developed and maintained in accordance with the international standard ISO/IEC 17024:2026.
Certification programmes apply exclusively to individuals. The award and maintenance of the credential depend on compliance with the scheme requirements, including passing the exam and accepting the applicable agreement and Code of Ethics.
If the professional does not comply with the scheme requirements, the applicable agreement or the Code of Ethics, certification is not awarded, may be suspended or may be revoked.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in English, with online access, in accordance with the awarded conditions.
- Behaviour digital Training Attendance Certificate with 16 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process. This registration process has no associated cost.
Trainer(s)
The trainers are consultants, implementers and auditors with experience in quality management, implementation, auditing and training in the ISO 9000 family of standards, with particular focus on ISO 9000:2026, ISO 9001:2026, ISO 9004:2018 and related quality frameworks.
They have practical experience in interpreting requirements, the operation of Quality Management Systems, documented information, performance evaluation, internal audit, management review and continual improvement.
Benefits
View benefits
- Structured and up-to-date knowledge of the principles, terms, structure and requirements of ISO 9001:2026.
- The ability to understand how requirements relate to processes, responsibilities, documented information, evidence and results.
- A practical foundation for informed participation in QMS implementation, operation, maintenance and improvement initiatives.
- Solid preparation for ISO 9001 Lead Implementer, ISO 9001 Lead Auditor or ISO 9001 Transition pathways.
- Certified ISO 9001 Foundation certification of persons after passing the exam and completing the application process.
- In the event of failure, 1 free retake within a maximum period of 2 months after the result of the initial exam.
Logistics
Useful information
- Live Online (synchronous time): 09h30–13h00 and 14h00–17h30 (Lisbon time), with short breaks
- Classroom (synchronous time): 09h30–13h00 and 14h00–17h30 (Lisbon time), with short breaks
- 14 hours of synchronous training, distributed across 2 consecutive days
- Estimated 2 hours of guided autonomous work, intended for content consolidation and exam preparation, carried out flexibly outside synchronous sessions
- Requirements: computer with stable internet, updated browser, PDF reader and audio/video
Hotels in Lisbon
Find out where you can stay in Lisbon, near Behaviour, for classroom training.
Frequently Asked Questions
Objective answers to the most common questions about the ISO 9001 Foundation course.
Is the course already updated for ISO 9001:2026?
Is it mandatory to have completed the Essentials course first?
What is the difference between ISO 9001 Foundation and ISO 9001 Transition?
Does this course address practical application?
Is the course more conceptual or technical?
Does this course replace implementation or audit training?
Is this course useful in organisations that are already certified?
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
Complete the form to request your registration for the preferred edition. Check the upcoming dates.
Request more information
If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
This course can be attended by individual professionals. It may also be integrated into foundational paths for teams involved in the implementation, operation or reinforcement of a quality management system.