Frequently Asked Questions (FAQS)

You can use WhatsApp Chat, the information request form, or email us:

• General: geral@behaviour-group.com
• Training: training@behaviour-group.com
• Advisory and Audit: consulting@behaviour-group.com
• Exams: exams@behaviour-group.com
• Certification and Recertification: certification@behaviour-group.com

You can subscribe via the website (header/footer) or directly at newsletter subscription.

They are available in the website footer, under Policies & Terms.

Protecting privacy, including personal data, is one of our commitments. Please see our privacy policy.

For training purposes, the valid details are those that are in force at the time of enrolment.

For email, you should always keep it up to date, especially to receive exam results and manage your certification and recertification process. For both exams and certification/recertification we strongly recommend using your personal email address, so you do not lose access to your process and related reminders.

Request the update by email using the relevant contact.

Bank transfer and credit card. Credit card payments include additional processing costs.

Yes. Please provide the details in the enrolment/award form. The invoice is issued before you send us the proof of payment.

Yes, there is a per-item fee. Contact us for pricing and procedure.

Use WhatsApp Chat, the information request form or the relevant email. We reply during the next business period.

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Yes. We develop all required resources. All developed resources remain Behaviour’s property and are registered with IGAC.

Behaviour’s full training programmes and training resources are developed by Behaviour and are registered with IGAC.

Behaviour’s partners’ full training programmes and training resources are developed by the partners themselves.

Training materials clearly state who owns each resource.

You can check the course catalogue by area.

Use the information request form or the course selection support form, or email training@behaviour-group.com.

You receive the information when you request it and again one week before the course starts.

We offer in-person courses, live online training and e-learning. The delivery format is indicated on each course page.

Portuguese and English; however, due to the ongoing need to update materials, they may not be immediately available in one of the languages.

If the resources are provided by Behaviour partners, the materials will be in English.

We use Cisco Webex and Behaviour’s training platform. On Cisco Webex you do not need to create an account. On Behaviour’s platform, we create an account for you and, on first access, you only need to change the password.

• Online: computer, stable Internet, browser, webcam, microphone, and the rules provided at enrolment and in the joining instructions email.
• In-person: computer/tablet (to access training resources) and the rules provided at enrolment and in the joining instructions email.

Live online: up to 30 minutes before the start; e-learning: after enrolment is completed.

Regardless of the delivery format, resources are available via online access. Materials are provided on the first day of training and remain accessible throughout the course and until the maximum access period defined for each course, or another period agreed upon at the company’s request.

Yes, provided you meet the requirements for online training.

Follow the enrolment process. Required: digitally signed form + payment (individuals) or award letter/purchase order (companies).

Training fees may or may not include the exam and certification. Always refer to the commercial information sent to you or your company. Each course page and each scheduled course date page includes this information.

At Behaviour, training and related services are VAT-exempt under the special conditions of the Portuguese VAT Code.

• Postpone: up to 45 days before.
• Transfer to another person: up to 7 days before.
• Cancel: no refund; you may use the amount towards another course within 1 year (updated conditions).

Note: send communications to training@behaviour-group.com.

Yes. Minimum attendance is 80% participation/attendance. This also requires that we receive your training evaluation and proof of payment.

You may request a statement of attendance by emailing training@behaviour-group.com (evaluation and payment are still required).

Certificate of attendance: confirms participation in the training (attendance and completion of the applicable administrative process). It does not validate competence through an exam.

Certification diploma: confirms that you met the certification requirements (with a pass in the exam and, where applicable, experience validation and documentation), issued as part of the certification process.

In some courses, certification may also include a digital badge (badge — digital certification badge).

After the training action evaluation process is completed, which depends on receiving the evaluation from all trainees who participated in that action.

Materials are confidential and for personal use only. Recording, copying, photographing, sharing, or providing them to third parties is prohibited.

We use platforms such as Cisco Webex, in compliance with GDPR, collecting the minimum data necessary.

Behaviour only reschedules training in exceptional situations or circumstances outside its control. We will always propose a new date.

We always aim to keep scheduled dates. In exceptional cases—such as insufficient participants, a class already being full, or external circumstances—an alternative date may need to be proposed.

Behaviour provides the Complaints Book in accordance with applicable law. To ensure proper registration, handling, and response, complaints must be submitted through the official channels indicated in the joining instructions / on the first day of training, or by email to training@behaviour-group.com. Upon receipt, a reference number is assigned, and the complaint is assessed and responded to in line with the internal procedure.

We recommend using a qualified digital signature (preferably a government-issued eID). If you do not have access to a qualified digital signature, please sign by hand (pen on paper) and send us a scanned copy of the signed document.

We work with professionals, recognised nationally and internationally, with practical experience in consulting, audit and management. In addition to technical knowledge, they bring real cases and best practices into the classroom.

In general, all courses include a certification exam. For more details, always refer to the courses page.

• Delivered online;
• On the last day of training or on another agreed date;
• Maximum timeframe: typically up to 2 months after training.

Portuguese and English. Some exams from Behaviour partners are not available in Portuguese.

Yes. All online exams follow proctoring procedures defined by Behaviour or the partner provider, using a zero-tolerance policy.

• Computer with a stable Internet connection;
• Working webcam and microphone;
• Quiet environment with no interruptions;
• Valid identification document (if requested).

A valid identification document and any materials permitted in the exam-specific instructions.

Before the exam begins, you will be shown the exam rules (depending on the provider — certifying body / exam vendor). Using unauthorised documentation, copying, or disclosing exam content is prohibited.

Email exams@behaviour-group.com, suggesting 4 dates and respecting the maximum timeframes communicated.

In the proposal/quotation, in the joining instructions email, during the training, and in the post-training email.

The duration is available on each course page and is also stated in the joining instructions and in the scheduling email.

• Send the request to exams@behaviour-group.com;
• Notify your unavailability with at least 3 business days’ notice;
• Suggest 4 alternative dates.

Yes, exam rescheduling is paid. Please email exams@behaviour-group.com to request further information.

You may schedule a new exam date for an additional fee.

Yes. If you have a second-shot entitlement (one additional attempt), you can schedule it. If you do not have a second-shot, you may schedule a new attempt subject to an additional fee. Please refer to the proposal or the commercial terms sent by email.

The exam result may be immediate or may take up to 2 months (depending on the exam/provider). You may see the result as soon as you finish the exam or receive it by email at the address you used for the exam.

• You receive application instructions (form + documentation);
• Experience verification by a verifier — a person who confirms the declared professional experience;
• The cost may or may not be included in the exam (confirm by email to certification@behaviour-group.com);
• After validation: digital diploma and/or badge.

Certification is always awarded against a reference/version (for example, an edition of the applicable standard in force at the time of certification). That version is part of the scope of the diploma/badge and determines what was assessed and certified. When the reference is updated (new version in force), the previous certification remains valid within its scope and validity, but it does not automatically convert into the new version.

Verifier is the direct supervisor, line manager, or an authorised representative of the organisation who validates the declared professional experience within the scope of the certification.

For security and data protection reasons, only by email and using the email address indicated in the exam record. You should therefore use your personal email address, not an institutional one. If you email from an account different from the one used for your exam, we cannot proceed with your process. Always keep your details up to date.

After the certification process is validated, the diploma and badge are sent by email. Timing varies depending on how quickly you submit the complete documentation.

Yes, in case of breach of the code of ethics or failure to meet certification maintenance requirements (as part of the certification/recertification process).

Yes. An official certificate is issued by the certifying body after you successfully complete all requirements of the certification process.

Yes. You may post and mention Behaviour Group.

We recommend using a qualified digital signature (preferably a government-issued eID). If you do not have access to a qualified digital signature, please sign by hand (pen on paper) and send us a scanned copy of the signed document.

Before the expiry date (typically 3 years). You will receive email reminders (to the email address used in your certification process) between 4 and 6 months before your certification expires. Always keep your details up to date.

• Submission of the form you received by email, documentation and payment;
• Verification of experience/activities;
• After validation: new diploma and/or badge.

No. Recertification (maintenance) renews the validity of the certification you already hold, keeping the same level and the same version under which the certification was obtained.
If you want to update your certification to the reference currently in force, that is a different process: Transition.

Transition is the process by which the candidate requests that their certification be updated to reflect the current version of the applicable reference framework.

Transition is not recertification: it requires demonstrating competence in the current version, in accordance with the formal requirements defined in the applicable Certification Scheme (training where required, supporting evidence, and the assessment/exam mechanism).

In general, where required by the scheme, Transition requires completion of Foundation-level training (or recognition of equivalence under the scheme), followed by the Transition assessment/exam.

The specific requirements (training, evidence, and assessment) are always those defined in the current Certification Scheme.

For recertification (maintenance), it is not mandatory to repeat training, provided the candidate meets the maintenance requirements defined in the applicable scheme (CPD credits/training hours, relevant experience, and supporting documentary evidence within the applicable period).

Recertification maintains the level and the version of the certification that was in force in the previous cycle.

To update to the most recent version of the reference framework (where applicable), there is a separate process, Transition, with its own requirements defined in the scheme.

Recertification (maintenance):
Yes. External training may be accepted as evidence of continuing professional development, provided it is documented and verifiable (e.g., a certificate showing dates and training hours, identification of the issuing organization, and elements that allow validation) and is thematically aligned with the scope of the certification. Behaviour may request additional documentation or validate the evidence with the issuing organization.

Transition (version update):
As a rule, no. Transition has formal scheme requirements defined to demonstrate knowledge of the current version of the reference framework. For that reason, external training does not replace Behaviour’s Transition requirements (including, where applicable, Behaviour’s Transition training and the assessment/exam foreseen by the scheme). External training may, at most, be accepted as supporting evidence, with no substitutive effect.

Your certification is suspended and you may not use the certification diploma/badge. If you wish to reactivate the certification, your case will need to be assessed. There may be fees per year of delay and, in some cases, new training or a new exam.

If reactivation is still possible, and you have the required credits and pay the additional fee per year of delay (in addition to the recertification fee), up to the maximum period defined in the certifying body’s certification scheme, your certification may be reactivated.

We recommend using a qualified digital signature (preferably a government-issued eID). If you do not have access to a qualified digital signature, please sign by hand (pen on paper) and send us a scanned copy of the signed document.

Yes. We deliver In-Company training aligned with each course reference, following the public training plan or fully tailored to the organisation’s reality, processes and objectives, always based on a formal client request.

Yes. We develop content for sectors such as banking, energy, healthcare, industry, retail, public sector, among others. This means the scenario and all exercises are oriented to the sector. This adaptation is only possible for closed cohorts and requires a formal client request.

We offer volume discounts (multiple employees) and discounts for annual plans covering several courses.

We provide reports to HR by email, including attendance, evaluation and training results—useful for audits, ROI and compliance. For exams and certifications, information is sent by email exclusively to the examinee/candidate. Therefore, the employee should inform the company, or the company should request the information from the employee.

Yes. We provide metrics that allow companies to assess training ROI—not only based on the immediate post-course results (sent by email to HR), but also 6 and 12 months later (provided trainees and companies respond), to track progress and support ROI analysis.

Yes. Our portfolio is continuously updated against ISO standards and EU regulations, ensuring relevance and compliance, as well as regular updates aligned with other recognised best practices in the course topics.

Yes. Training is delivered under full confidentiality regarding processes, cases and data shared, as trainers and trainees sign confidentiality agreements. For trainees, the confidentiality agreement is included on the reverse side of the enrolment form.

We provide advisory in Governance, Risk & Compliance (GRC), Cybersecurity, Operational Resilience, Privacy and Digital Compliance, supporting organisations in decision-making, implementation of requirements and continuous improvement.

We perform audits and assessments of maturity, compliance and control (e.g., ISO, GDPR, regulatory requirements and recognised best practices), with an evidence-based approach focused on outcomes.

Email consulting@behaviour-group.com with the intended scope, sector, size, timelines and objectives.

• Objective and scope (e.g., standard/regulation/process/technology);
• Included business units/services and locations;
• Desired timeline and execution windows;
• Point of contact and key stakeholders;
• Current context (e.g., existing policies, previous audits, tools);
• Constraints (e.g., confidentiality, access, internal requirements).

They can be delivered remotely, on-site or in a hybrid model, depending on scope, evidence requirements and organisational needs.

Typically: an executive report, diagnosis/maturity assessment, a prioritised action plan, evidence and recommendations, and (where applicable) governance templates and instruments (policies, procedures, matrices, registers).

Includes the audit plan, criteria and method, evidence collection and validation, findings (conformities/nonconformities/observations), and a final report with recommendations and priorities.

Yes. Audits follow principles of independence and objectivity. Where there is a risk of conflict of interest, the engagement is assessed and mitigated (e.g., segregation of duties/teams, scope delimitation, or service refusal where applicable).

Yes. We apply confidentiality to information, processes and data shared. NDAs are signed and information access and retention mechanisms are defined.

Yes. Within advisory, we support preparation and improvement of management systems/controls, including corrective actions, evidence and internal simulations, while respecting the necessary separation between preparation and independent audit.

They depend on scope and the availability of evidence and stakeholders. After receiving minimum information, we propose a phased plan with a timeline and delivery milestones.

Yes, when required by the scope (e.g., supply chains, IT services, cloud providers), subject to client authorisation and confidentiality/access rules.

An evidence collection and validation model is defined (e.g., controlled repository, time-bound access, evidence list, request log), minimising data and ensuring traceability.