Frequently Asked Questions (FAQS)

You can use WhatsApp, the information request form, or email:

• General: geral@behaviour-group.com
• Training: training@behaviour-group.com
• Advisory & Audit: consulting@behaviour-group.com
• Exams: exams@behaviour-group.com
• Certification & Recertification: certification@behaviour-group.com

You can subscribe via the website (header/footer) or directly through Newsletter Subscription.

They are available in the website footer, under Policies and Conditions.

Protecting privacy, including personal data, is one of our commitments. Please see this page for details.

For training purposes, the valid details are those in force at the time of registration.

Regarding your email address, you should keep it up to date, especially to receive exam results and manage your certification and recertification process. For exams, certification and recertification, we strongly recommend using your personal email address, so you do not lose access to your process and related reminders.

Request an update by email to the relevant area contact.

Bank transfer and credit card.

Yes. Please include the details in the registration/award form. The invoice is issued before you send proof of payment.

Yes, there is a unit fee. Contact us for prices and the procedure.

Use WhatsApp, the form or email. We will reply in the next working period.

• Information Security;
• Cybersecurity & Forensics;
• Business Continuity;
• Artificial Intelligence;
• Audit & Quality;
• Project & Risk Management;
• Privacy & Data Protection;
• Compliance & Resilience;
• Anti-Corruption & Governance;
• Among others.

Yes. We develop all necessary resources. All developed resources remain the property of Behaviour and are registered with IGAC.

Behaviour’s full training programmes and resources are developed by Behaviour and are registered with IGAC.

Behaviour partners’ full training programmes and resources are developed by the partners themselves.

Training materials clearly indicate who owns the resources.

You can consult the online Catalogue and the Calendar (PDF).

Use the Information Request Form or the Course Selection Support Form, or email training@behaviour-group.com.

Complete the Quick Proposal Request or visit the Companies & HR area.

You receive all information when you request it and again one week before the course starts.

We offer in-person courses, live online training and e-learning. The delivery mode is stated on each course page.

Portuguese and English; however, due to continuous updates, materials may not always be immediately available in both languages.

If the resources belong to Behaviour partners, materials will be in English.

We use Cisco Webex and Behaviour’s training platform. In Cisco Webex you do not need to create an account. In Behaviour’s platform, we create an account for you — on first access, you only need to change your password.

• Online: computer, stable internet, browser, webcam, microphone, and the standards indicated at registration and in the course confirmation email.
• In-person: computer/tablet (to access training resources) and the standards indicated at registration and in the course confirmation email.

Live online: up to 30 minutes before the training starts. E-learning: after registration is completed.

Regardless of delivery mode, resources are available via online access. Materials are made available on the first training day and remain accessible throughout the course and until the maximum period defined for each course, or another period upon request and agreement with the organisation.

Yes, provided you meet the requirements indicated for online training.

Follow the Registration Process. Required: digitally signed form + payment (individuals) or award letter/purchase order (organisations).

Training fees may or may not include the exam and certification. Please check the commercial information sent to you or your organisation. Each course page and each scheduled date page includes this information.

At Behaviour, training and related services are VAT-exempt, under the special conditions of the VAT Code.

• Postpone: up to 45 days before.
• Change participant name: up to 7 days before.
• Cancel: non-refundable; you may use the amount towards a course within 1 year (updated conditions).

Note: communications should be sent to training@behaviour-group.com.

Yes, for multiple registrations on the same date. See the Companies & HR area.

Yes. Minimum attendance is 80% participation/presence. It also requires your training evaluation and proof of payment.

You may request a declaration of attendance (evaluation and payment are still required).

After the evaluation process is completed, which depends on receiving evaluations from all learners who attended the course.

Materials are confidential and for personal use only. Recording, copying, photographing, sharing or providing to third parties is prohibited.

We use platforms such as Cisco Webex in compliance with the GDPR, collecting only the minimum data required.

Behaviour only reschedules training in exceptional circumstances or outside its control. We will always propose a new date.

Behaviour provides the Complaints Book in accordance with applicable legislation. All suggestions and complaints must be submitted to Behaviour via the complaint handling form provided on the first training day or by email to training@behaviour-group.com.

Complaints made through non-official channels, such as public websites or online reviews, are not considered, as these channels are not monitored and do not ensure authenticity or appropriate handling. Behaviour believes that clients who value resolution communicate directly; other channels tend to harm reputation rather than resolve the matter.

Qualified digital signature is performed via Chave Móvel Digital or the Autenticação.gov app.

• Delivered online;
• On the last day of training or on another agreed date;
• Maximum deadline: typically up to 2 months after the training.

Portuguese and English. Some Behaviour partner exams are not available in Portuguese.

Yes. All online exams follow proctoring procedures defined by Behaviour or the relevant provider, using a zero-tolerance policy.

• Computer with a stable internet connection;
• Working webcam and microphone;
• Quiet environment without interruptions;
• Valid ID document (if requested).

A valid ID document and any materials permitted under the specific exam instructions.

Before the exam starts, you will have access to the exam rules (provider-dependent). Using unauthorised materials, copying or disclosing exam content is prohibited.

Email exams@behaviour-group.com suggesting 4 dates and respecting the maximum deadlines communicated.

In the proposal/quotation, the course confirmation email, during training and in the post-training email.

Duration is available on each course page and is also indicated in the course confirmation and scheduling email.

• Send your request to exams@behaviour-group.com;
• Notify your unavailability at least 3 working days in advance;
• Suggest 4 alternative dates.

Yes, exam rescheduling is paid. Please email exams for more information.

You may schedule a new exam with an additional fee.

Yes. If you have a second-shot entitlement you may schedule another attempt. If not, you may schedule a new attempt with an additional fee.

Results may be immediate or up to 2 months after the exam (depending on exam/provider). You may see the result at the end of the exam or receive it by email.

• You receive application instructions (form + documentation);
• Experience is verified by a verifier;
• The fee may or may not be included in the exam (confirm by email to certification@behaviour-group.com);
• After validation: digital certificate and/or badge.

A verifier is the person (supervisor/manager/colleague) who confirms your professional experience in the certification area.

For security and data protection reasons, only by email and through the email address indicated on the exam form. For this reason, you should provide your personal email address rather than an institutional one.

After the certification process is validated, the certificate and badge are sent by email. Timing depends on how quickly you submit complete documentation.

Yes, in case of breach of the code of ethics or failure to meet certification maintenance requirements (part of the certification/recertification process).

Yes. You may post and mention Behaviour Group.

Qualified digital signature is performed via Chave Móvel Digital or the Autenticação.gov app.

Before the expiry date (typically 3 years). You will receive email reminders 4 to 6 months before your certification expires.

• Submission of form, documentation and payment;
• Verification of experience/activities;
• After validation: new certificate and/or badge.

For now it is not mandatory, provided you maintain the required credits and experience within the deadlines for reporting. However, certification schemes may change.

Your certification is suspended and you may not use the certificate/badge. If you wish to reactivate it, there may be fees per year of delay and, in some cases, new training or a new exam (to obtain the required credits).

Yes, by providing the required credits and paying an additional fee per year of delay, plus the recertification fee, up to the maximum period indicated in the certification scheme.

Qualified digital signature is performed via Chave Móvel Digital or the Autenticação.gov app.