Quality Management 9001 Foundation – ISO 9001 training

Introduction

Training Methodology

• Lectures illustrated with examples based on real cases.
• Review exercises to assist the exam preparation. To benefit from the practical exercises, the number of training participants is limited.
• Practice test similar to the certification exam.

This course is available to be delivered in a classroom and Live-Training model.
Live Training brings you the dynamic environment of the classroom, to your desk. Using your computer, you interact with the trainer and the trainees as if you were with them in the classroom.

Audience

• Members of a Quality team.
• Professionals wanting to gain a comprehensive knowledge of the main processes of a Quality Management System (QMS).
• Staff involved in the implementation of the ISO 9001 standard.
• Staff involved in operations related to a QMS.
• Auditors.

Prerequisites

Learning Objectives

• understand the implementation of a Quality Management System in accordance with ISO 9001.
• understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization.
• know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Quality Management System.
• acquire the necessary Knowledge to contribute in implementing a Quality Management System (QMS) as specified in ISO 9001.

Program

1. Introduction to Quality Management System (QMS) concepts as required by ISO 9001.
2. Implementing requirements from ISO 9001

Benefits

• ISO 9001 is an auditable Quality Management System (QMS).

• ISO 9001 allows certification and international recognition of an organization. Allows access to new markets and optimization of operations. Allows improve quality, increase productivity, competitive advantage, customer satisfaction and sales.

• ISO 9001 Foundation course is oriented towards the acquisition of best practices for implementing and managing a QMS as specified in ISO 9001 standard. Thus, throughout the course, in addition to the basic concepts of an QMS, referenced is made to the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management’s commitment, internal audit, management review and continual improvement.

• Certification exam is monitored by an official administrator.

• ISO 9001 Foundation certification exam is conducted at the end of the course, on the last day of training, through on multiple-questions based exam.

• Upon success in the exam, professional will achieve one of the ISO 9001 certifications levels. In case of failure, professional may repeat the exam at no additional cost, within 1 year after the date of the 1st examination.

• Behaviour Pedagogical Model aims to provide a learning environment conducive to acquisition of competences, in accordance with objectives of each training program. Promoting interaction, participation and appreciation of experiences, we contribute to meaningful learning, certification and international recognition but, above all to the development of critical thinking and autonomy.

• Behaviour is an organization accredited by DGERT (Portuguese Government Entity) and has its Quality Management System (QMS) implemented in accordance with the requirements of ISO 9001, the requirements of DGERT, the requirements of the European standard NP 4512 and the standard ISO 10015.

Exam

• Domain 1: Fundamental principles and concepts of Quality Management.
• Domain 2: Quality Management System (QMS).

The “Certified ISO 9001 Foundation” exam is available in different languages.
Duration: 1 hour.
The exam result is sent via email to the candidate within eight weeks after the examination, being the exam result graduated in qualitative note: “Pass or Fail”.
In the case of a failure, the result will be accompanied with the list of domains in which you had a mark lower than the passing grade.

If the candidate fails the exam, he is entitled to one free retake within a 12 month period from the initial exam date.

Certification

The requirements for the “Foundation” certification are:

Trainer

General Information

• Training in English language.
• Training material in English.
• Behaviour Participation Certificate of 16 CPD (Continuing Professional Development) credits.
• Certification exam.
• Certification Diploma after successful examination and acceptance of Code of Ethics.
• If the candidate fails the exam, he is entitled to one free retake within a 12 month period from the initial exam date.
• Coffee break in the morning and afternoon (applies to all training that take place in Behaviour facilities).

Dates and Investment

(*) All dates of this course are guaranteed only for the events that take place in Lisbon. In other locations the events are subject to a minimum number of participants. On Behaviour all courses at Lisbon occur regardless of the number of trainees in room. The concept of setting up classes does not exist in our educational model, which is why all public dates, presented on the website, are guaranteed. So if you’re in Portugal or anywhere else in the world, you can prepare your week and your trip, as long as you ensure your registration in the course.