ISO 9001 Essentials Course introduces the fundamentals of quality management and the principles of ISO 9001, framing the concept of a Quality Management System (QMS). The training establishes a clear basis for understanding requirements, terminology and best practices before progressing to implementation or auditing.
Quick Access: Introduction· Why this course exists· What this course enables· Frameworks and standards· Value· Objectives· Target audience· Prerequisites· Programme· Exam & Certification· Other information· Benefits· Logistics· FAQs· Registration
Upcoming dates
Confirmed dates.
Synchronous, live training. Interaction with the trainer and the group.
Live Online • next edition
Live Online • base price
Language: available in Portuguese or English
Training: oriented towards requirements understanding
Exam: 30 min
ESSENTIAL LEVEL — structured and solid knowledge that supports any career path.
Why this course exists
To create a solid foundation and a common language in ISO 9001, quality management and QMS.
Many organisations recognise the importance of ensuring consistent quality, improving processes and increasing customer satisfaction, but begin QMS initiatives without a consistent basis of concepts, terminology and understanding of the structure and requirements of ISO 9001.
This course establishes the necessary foundations so that professionals from any area can understand and begin applying the practices of the standard, within their own organisation or in support of third parties.
What this course enables you to do
Understand
Master quality management concepts, terms and definitions and frame ISO 9001 within the context of a Quality Management System (QMS).
Interpret
Read ISO 9001 with method: recognise its structure, identify clauses and understand its themes and requirements.
Relate
Select relevant standards from the ISO 9000 family and understand how they articulate with ISO 9001 and their applicability.
Frame
Contextualise requirements and practices — process approach, PDCA and risk-based thinking — within the organisational reality and the QMS lifecycle.
Frameworks, standards and best practices addressed throughout the course
QMS concepts
Quality management principles
10 clauses
Process approach
PDCA cycle
Risk-based thinking
Context
Leadership
Planning
Support
Operation
Performance evaluation
Improvement
ISO 9000 family
Auditing overview
Value for the organisation
- A common knowledge base for teams involved in process operation, quality and continuous improvement.
- Better understanding of ISO 9001 requirements and their practical application in real contexts, with a focus on results.
- Ability to frame the structure of the standard and map essential QMS clauses, processes and responsibilities.
- Solid preparation to support QMS implementation or operationalisation initiatives, including internal alignment and selection of relevant ISO 9000 standards.
Introduction
The ISO 9001 Essentials course is based on the international standard ISO 9001 and presents the knowledge required for professionals from any area to know and understand the concepts, terms and definitions related to quality management.
The course addresses the structure of ISO 9001 and the themes associated with its clauses, enabling participants to begin applying the practices of the standard in their organisational context or in support of third-party organisations.
It includes a structured view of the 10 clauses, as well as the practical pillars that support the application of the standard: process approach, PDCA cycle and risk-based thinking, and a summary of the most relevant standards in the ISO 9000 family, including their relationship with ISO 9001 and their applicability within the context of a Quality Management System (QMS).
This course prepares participants for the Quality Management 9001 Essentials personal certification.
This Training Plan and all associated documents are protected by Copyright and registered as a literary work with IGAC.
General Objectives
At the end of this course, participants will be able to:
- Understand and use essential knowledge — concepts, terms and definitions — related to quality management and ISO 9001.
- Understand and apply essential concepts related to management systems.
- Understand the structure of ISO 9001 and identify its various clauses.
- Understand how to apply ISO 9001 through the process approach, the PDCA cycle and risk-based thinking.
- Know and select standards from the ISO 9000 family that are appropriate to support the implementation and operation of an ISO 9001-based QMS.
- Identify other international practices related to quality management and continuous improvement that may be used together with ISO 9001.
- Frame, within the organisational context, the requirements and themes contained in the clauses of ISO 9001, including the processes and practices required to operate a QMS.
- Possess the knowledge required to successfully take the Quality Management 9001 Essentials certification exam.
Target Audience
- Professionals involved in process operation and in the Quality Management System (QMS).
- Anyone who wishes to acquire the essential knowledge required to work with ISO 9001.
Prerequisites
There are no mandatory formal prerequisites. However, other specific requirements may apply, where relevant, depending on the quotation or proposal presented.
Programme
Introduction to the course
- Framework of the ISO 9001 Essentials course
- Objectives, scope and positioning of the Essential level
- Framing ISO 9001 within the context of management systems
Introduction to quality management and management systems
- Essential concepts, terms and definitions in quality management
- Quality management principles
- Process approach and systemic view
- PDCA cycle as the baseline operating model of the QMS
- Risk-based thinking — conceptual framing
ISO 9001 and the ISO 9000 family of standards
- Presentation of ISO 9001 and its structure
- The 10 clauses of ISO 9001: overall view and operating logic
- ISO 9000 as support for concepts, terms and definitions
- Relationship between ISO 9001 and other management systems
Applicability of ISO 9001 themes
- Context of the organisation
- Leadership and commitment
- Quality management system planning
- Support for the QMS
- Operation and process control
- Performance evaluation
- Continuous improvement
Exam(s) and Certification
Exam “Certified Quality Management 9001 Essentials”
The exam covers the following competence domains:
- Domain 1: Concepts related to quality management and management systems
- Domain 2: ISO 9000 family, requirements and applicability of ISO 9001
Language(s): Portuguese and English.
Duration: 30 minutes.
Format: Multiple choice.
Pass mark: 120/200 points.
Results: Pass or Fail.
Issuing entity: Behaviour (legal entity), through its certification service Behaviour Certification Services.
Retake: 1 free retake within a maximum period of 2 months after the result of the initial exam.
Certification
After successfully completing the exam and accepting or signing the applicable agreement and Code of Ethics, the candidate achieves the credential Certified Quality Management 9001 Essentials.
A Certificate and a Digital Certification Badge will be issued to participants who successfully complete the certification exam and satisfy all requirements of the certification for which they are applying.
The personal certification programme Certified Quality Management 9001 Essentials is developed and maintained in accordance with the international standard ISO/IEC 17024.
Certification programmes are valid only for individuals, and the award and maintenance of certification depend on the exam result, professional experience and compliance with the applicable agreement and Code of Ethics.
If the professional does not comply with the agreement or the Code of Ethics, the certification is not granted or is revoked.
Other Information
General Information
- Training available in Portuguese or English.
- Online training materials available in Portuguese or English, with online access, in accordance with the awarded conditions.
- Behaviour digital Training Attendance Certificate with 7 CPD/CPE credits.
- Online Certification Exam, in Portuguese or English. The exam may be taken up to 2 months from the course start date.
- If the candidate does not pass the exam, they are entitled to one free retake within a maximum period of 2 months from the release date of the initial exam result.
- Digital Certification Diploma and Digital Certification Badge after passing the exam and completing the application process. This process has no associated cost.
Trainer(s)
Benefits
View benefits
- ISO 9001 defines requirements for an auditable and internationally recognised QMS.
- It supports continuous improvement, process consistency, customer satisfaction and the ability to demonstrate conformity.
- The course is based on the BEHAVIOUR pedagogical model, with a personal certification programme in accordance with ISO/IEC 17024, which defines requirements for the certification of persons.
- Objective preparation for the Certified Quality Management 9001 Essentials exam (multiple choice).
- The exam is supervised by an official BEHAVIOUR administrator.
- In case of failure, there is 1 free retake within a maximum period of 2 months after the initial exam result.
Logistics
Useful information
- Live Online (synchronous time): 09h30–17h30 (Lisbon time), with lunch break and short breaks
- Classroom (synchronous time): 09h30–17h30 (Lisbon time), with lunch break and short breaks
- 7 hours of synchronous training, 1 training day
- Requirements: computer with stable internet, browser, PDF reader and audio/video
Hotels in Lisbon
Frequently Asked Questions
Objective answers to the most common questions about the ISO 9001 Essentials course.
Do I need previous experience or prior certifications to participate?
What is the difference between the Essentials and Foundation levels?
The Foundation level goes deeper into the requirements and normative structure, preparing participants to integrate and support implementation initiatives based on a more detailed understanding.
Is this course suitable for management or executive roles?
What will I be able to do in practice after this course?
What does this course not cover, and when should I progress to another level?
Whenever there is a need to implement a management system, lead organisational initiatives or conduct audits, the recommended path is to progress to Lead Implementer or Lead Auditor, depending on the intended role.
The Foundation level provides the preparatory basis for that progression, already enabling participants to integrate and support projects under guidance, with structured understanding of requirements and system logic.
What type of practical use does this course enable in day-to-day professional work?
For general questions about registration, delivery modes, exams, certification and recertification, please consult the BEHAVIOUR® FAQs.
Registration
Complete the form to register for the preferred edition. Check the upcoming dates.
Request more information
If you would like help to frame the course within your professional or organisational context, contact us and we will indicate the most suitable path.
Companies: request a proposal
For team registrations, we provide volume conditions and a proposal tailored to the organisational need.
This course can be attended by individual professionals. It may also be integrated into entry-level paths for teams that need to understand the fundamentals of a QMS and ISO 9001.